P&U Change Delivery Specialist - #1675130

P&U Change Delivery Specialist London – Hybrid (2 days a week in the office) Full Time, Permanent Position

Let’s be brilliant for our customers

Join us as a P&U Change Delivery Specialist, where you'll shape the future of Personal Lines pricing by driving innovation, optimising rating systems, and making a real commercial impact.

About Us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What you’ll be doing

Reporting directly to the Motor Retail Pricing Change Lead, you'll:

• Support the development of the pricing strategy for Personal Lines by implementing and maintaining changes in Radar/VPMS rating algorithms and tables.
• Deliver an innovative and effective Insurance Rating System change deployment service for Personal Lines.
• Recommend improvements to DLG’s rating efficiency and long-term pricing delivery capability.
• Own, build, maintain, and monitor production algorithms and documentation in Radar.
• Work closely with change teams, testing, product owners, and pricing analysts to align with the rating strategy.
• Engage in technical discussions to ensure business needs and timeframes are met while adhering to governance.
• Identify and manage risks, ensuring issues related to price, models, or data are escalated and resolved effectively.
  
  

What we’re looking for

We’re looking for someone who can bring their technical expertise and strategic mindset to help us achieve the best outcomes. You’ll be able to think tactically, strategically, and creatively to solve problems and drive improvements.

• Knowledge of programming languages and software such as SQL, SAS, Radar, and Excel VBA
• General software development experience
• Experience with WTW Radar software, including building, developing, and testing
  
  

What we offer in return

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• Generous 9% employer pension contribution
• Annual company bonus of up to 10%
• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
• 50% off home, motor and pet insurance
• Free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Plus, many more
  
  

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live. Be yourself (diversity statement) Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours (Monday to Friday, 9am to 5pm)