Hardware Specialist - #1676580

This is a fully remote role

Head Resourcing are seeking a dynamic Hardware Asset Management (HAM) Specialist to join their financial services client. This role is crucial in ensuring the optimal management of IT assets throughout their lifecycle. As a HAM Specialist, you will have the opportunity to make a significant impact, leverage your knowledge, and develop your skills in a supportive and innovative environment.

Key Responsibilities:

• Support the development of integration points, triggers, data capture, and automated workflows for the lifecycle of assets from procurement to disposal.


• Perform asset baselining and normalization.


• Optimize the configuration and execution of the ServiceNow Asset and HAM PRO modules.


• Identify and implement process improvements to enhance efficiency and effectiveness.


• Implement and execute verification processes, stock audits, controls, metrics, KPIs, and reporting solutions to address data accuracy, reconciliation, duplication, and asset coverage challenges.


• Implement and execute corrective actions necessary to resolve data integrity issues.


• Develop and maintain comprehensive documentation of all processes and procedures.


• Develop and deliver training materials and sessions to ensure understanding and compliance with asset management practices.


• Act as the primary point of contact for asset management.


• Collaborate with all stakeholders to gather requirements and ensure successful delivery of objectives.

Required Qualifications:

• Extensive experience in the design, implementation, support, and continual improvement of Asset (HAM) management at scale.


• Hands-on experience in ServiceNow, specifically in managing the Asset and/or HAM modules.


• Strong understanding of complex enterprise IT technologies, including servers, databases, networks, storage solutions, clusters, and both private and public virtualization.


• Familiarity with ITIL principles, with ITIL v4 certification highly preferred but not mandatory.


• In-depth understanding of concepts, data modeling, and governance principles to ensure data integrity and compliance.


• Strong data analytical abilities and a proactive approach to problem-solving, enabling effective resolution of data-related challenges.


• Strong skills in the development, implementation, and execution of dashboards, controls, metrics, KPIs, and reporting (preferably, but not exclusively, in the ServiceNow platform). SharePoint and PowerBI experience would be a strong advantage.


• Excellent verbal and written communication skills, with the ability to engage and collaborate with stakeholders at all levels of the organization.

Preferred Qualifications:

• Experience working in the financial services sector.


• Experience in Configuration Management (CMDB) or Software Asset Management (SAM).

This role has a first-class benefits package, including a fantastic holiday entitlement of 38.5 days annual leave with the option to buy more and a market-leading pension.