Claims Handler - #1678033

Glasgow | £34.8k - £43k per annum (dependent on skills and qualifications)

Fulltime | Hybrid

Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more

REQ4792

At SGN, we rely on thorough claims management to review and process claims in adherence to SGN policies and regulatory requirements. Claims Handlers will have responsibility to work across one or both of public liability and recovery claims handling.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

• Receive, record, and acknowledge new claims, reviewing for completeness and coverage.
• Investigate, negotiate, settle, and maintain accurate records of claims, managing own caseload and escalating as needed.
• Work with legal support to resolve disputes.
• Authorise and approve claims in line with policies and legal frameworks (NSRWA 1991, Gas Act 1986).
• Follow best practices, adhere to policies and legal frameworks, and stay updated with relevant Case Law.
• Respond to inquiries about the claims/recovery process, providing clear and timely information.
• Provide excellent customer service, offering regular updates and promptly resolving issues.
• Build and maintain strong relationships with stakeholders and customers.
• Handle MoJ Portal Claims.
• Identify and pursue recovery opportunities, maximising recovery items and maintaining accurate records.
• Prepare reports on claim status and recovery performance, tracking KPIs.
• Identity and raise risks, issues, or exceptions related to claims/recovery analysis.
• Support the development of the claims management team and documentation.
• Identify opportunities to streamline processes and drive efficiencies.
  
  

What You Will Need

We’re looking for a variety of skills and qualities that make you a great fit. If you don’t meet every requirement, don’t worry—we offer tailored learning and development to help you succeed.

• Understanding of insurance principles, products, and processes
• Experience in a claims handling role and litigation (defendant & claimant)
• Excellent data entry, attention to detail, and accuracy skills
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders
• Experience in Communication and Influencing, with an ability to partner and influence, challenge and negotiate
• Ability to communicate fluently in English both written and spoken
  
  

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

About us | Benefits | Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

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