Administration Manager - #1691751

The Vacancy

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as an Administration Manager, on a full-time basis in our Glasgow office.

What will your role look like?

The Administration Manager will be responsible for a defined client portfolio, leading Team Leaders, Principal Administrators and/or Administration Consultants and working closely with other teams to meet all client/members' needs. They will also have people manager responsibilities and will play an active role in winning new work and the implementation of new client schemes.

Though this is a varied role, your key tasks will include:

• Produce and maintain annual client account plans and record and planned for the assigned client portfolio.
• Scope and project manage any special projects with client, administration, and system teams.
• Review and monitor administration services to maintain service standards and assist in the development and implementation of new, standard operation procedures for administration services.
• Reviewing and ensuring Service Level Agreements are consistently met for individual clients and being the key point of contact for team members on technical issues and non-standard cases.
• Be commercially aware, specifically when identifying and agreeing scope of work outside agreed fee basis.
• Ensure monthly billing is completed on time.
• Contribute to TPA resource planning and support recruitment and onboarding activities as required.
• Working with the Client Service Delivery Lead to analyse client profitability.
• Overseeing up to two Administration Teams and People Manage members of the team to encourage their career development.

To enjoy and succeed in this role, you will have:

• Experience of managing active workflows and associated projects across multiple teams and in compliance with service quality standards.
• Experience of supporting client relationships from operational point of view.
• The ability to lead teams with a collaborative, inclusive and consultative approach.
• A strong knowledge of current DB & DC pension legislation.
• Knowledge of Pensions Administration operating systems e.g. UPM.
• An analytical mindset with focus on high quality and attention to detail.
• Relevant professional qualification such as Associate Membership to the Pension Management Institute, or equivalent experience.

Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.

We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments - with the expectation of two 'in-office' days per week.
• A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.

Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.

About Us

Together, we've been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams - diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we're one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.

We're committed to developing our people and encourage everyone to carve out their own career path. We've many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn't limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds - home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers here .

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.

Together, we can make this the best job you'll ever have.

We Offer

Our culture

We live and breathe our four values - friendly, confident, partnering and straightforward - and genuinely care about out people, clients, community and the environment.

Job satisfaction

Every employee can genuinely make a difference and contribute towards achieving our purpose - together, building better futures. Whether that's helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.

Reward and wellbeing

We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.

Flexible working

We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.

Latest technology

We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.

Career development

There is no linear path - learning opportunities are plentiful and empower you to carve out your own career.