Assistant Visitor Centre Manager 6 Month FTC - #1691994

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Suntory Global Spirits, with two centuries of family heritage, is a world leader in premium spirits. As a global business, we celebrate cultural diversity, agility, long-term thinking, excellence, craftsmanship, and collaboration to delight consumers responsibly and contribute to a sustainable society.

Our Vision is Growing for Good, and our mission is to be the world's most admired, fastest-growing premium spirit company. We operate with responsibility, integrity, ambition, and celebrate performance. We encourage our people to dream big and pursue ambitious goals—our Yatte Minahare Spirit.

We value differences and appreciate individual contributions. We foster a culture of innovation, improvement, and opportunity, creating an environment to Unleash Your Spirit every day—charged, creative, challenging, and fun.

As Assistant Visitor Centre Manager, you will support the Visitor Centre Manager in operating Auchentoshan Visitor Centre, ensuring a premium brand experience aligned with the Global Brand Strategy. Your role is to enhance brand values, deliver excellent customer service, and support team development and business growth.

DUTIES & RESPONSIBILITIES:

• Manage daily operations of the Visitor Centre team, ensuring high standards in tours and experiences.


• Deputise for the Visitor Centre Manager, including weekend and occasional evening work.


• Be an expert on the Auchentoshan Brand, delivering whisky tours and tastings on and off-site.


• Manage visits from trade, media, private clients, and VIPs.


• Handle site administration: respond to inquiries, manage bookings, order stock via SAP, and process PR/POs.


• Maintain high standards of cleanliness and safety at the Visitor Centre.


• Coordinate with the distillery operations team to ensure safety and operational procedures are followed.


• Participate in site meetings and organize events and conferences.


• Work with the Visitor Centre Manager on team management, including scheduling, meetings, recruitment, training, and performance reviews.


• Support external and internal training initiatives.


• Lead investigations related to conduct, capability, and absence issues.


• Make recommendations for tour formats, products, and revenue opportunities.


• Promote DE&I strategies and responsible drinking practices.

KEY SKILLS & COMPETENCIES:

• Passion for delivering excellent customer service and experience.


• Strong communication and interpersonal skills, with a positive attitude.


• Proficiency in Microsoft Office (Word, Excel, PowerPoint).


• Effective presentation skills for diverse audiences.


• Ability to work independently and build stakeholder relationships.


• High energy, focus, and ambition to succeed.


• Capability to multitask in a demanding environment.

KEY BEHAVIOURS:

• 
  Communication: Clear and meaningful communication with stakeholders.


• 
  Relationship Building: Collaborative, supportive, and relationship-oriented teamwork.


• 
  Valuing Diversity: Respect and fairness in all interactions.


• 
  Strategic Focus: Alignment with Suntory Global’s mission and strategy.


• 
  People Development: Effective management, development, and ownership of performance.


• 
  Negotiating and Influencing: Persuasion and stakeholder engagement skills.


• 
  Innovation and Change: Openness to new ideas and adaptability.

KEY RELATIONSHIPS:

• Visitor Centre Manager and Assistants


• Distillery Manager


• Brand Experience Coordinator


• Internal and external stakeholders, including marketing, HR, finance, tour operators.

EXPERIENCE & QUALIFICATIONS:

• Previous management experience leading a team, resource allocation, training, motivation, and customer service.


• Experience presenting to diverse audiences.


• Valid driving license.


• Experience in hospitality, retail, or tourism (desirable).


• Personal Licence (training provided if not held).