Customer Success Manager - #1692261

About Pelion

Pelion is a leading provider of IoT connectivity solutions, empowering businesses worldwide to effortlessly connect and manage their devices. Our mission is to simplify IoT deployment and drive innovation across industries.

Role Overview

We are seeking an experienced Senior Customer Success Manager with a strong commercial background to oversee and nurture relationships with Pelion's customers. This pivotal role focuses on ensuring exceptional customer engagement, identifying growth opportunities within the existing customer base, and leading the development of a high-performing customer success team over the next few years.

Key Responsibilities

• Customer Relationship Management – Develop and maintain strong, long-term relationships with a diverse portfolio of customers, ensuring their ongoing satisfaction and success with Pelion's solutions.
• Growth – Identify and pursue opportunities for expansion within the customer base, leveraging commercial acumen to drive mutual growth and value.
• Team Leadership – Build, mentor, and lead a customer success team dedicated to delivering outstanding service and achieving strategic objectives.
• Customer Engagement – Implement proactive engagement strategies to anticipate customer needs and address potential challenges before they arise.
• Product Expertise – Maintain a deep understanding of Pelion's IoT connectivity solutions to effectively address customer inquiries and provide tailored recommendations.
• Communication – Serve as a point of contact for customers, facilitating clear and effective communication between clients and internal teams.
• Feedback– Collect and analyse customer feedback to inform product development and enhance service offerings.

Qualifications

• Experience – A minimum of 5 years in a commercial or customer success management role, with at least 2 years in a senior or leadership role, preferably within a technology, Telecommunications or IoT sector.
• Commercial Acumen – Proven experience in identifying and capitalizing on growth opportunities within a customer base, with a track record of achieving targets.
• Leadership Skills – Demonstrated ability to build and lead high-performing teams, fostering a culture of excellence and continuous improvement.
• Communication – Exceptional verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels.
• Customer-Centric Mindset – A passion for understanding and addressing customers' business challenges and growth ambitions.

Why Join Pelion?

At Pelion, you'll have the opportunity to make a significant impact by shaping the customer success function and driving meaningful growth for both our customers and the company. We offer a collaborative and innovative work environment, competitive compensation, and opportunities for professional development.

Pelion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.