Account Manager - Facilities - #1697093

Facilities Account Manager - Glasgow - Package up to 57.5K CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experienced Facilities Account Manager to join its dynamic team. This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services. In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence. Key Responsibilities

• Oversee and develop several FM contracts, ensuring exceptional service across all disciplines
• Lead service delivery teams, working collaboratively across helpdesk, soft services, and hard services
• Conduct regular audits, site visits, and compliance checks to maintain high operational standards
• Manage all commercial aspects of the contracts, including P&L, billing, and ACW works
• Identify opportunities for service improvements and implement changes effectively
• Respond to reactive situations and manage incident reporting as required
• Champion a customer-first culture in everything you do

About You

• Minimum 3 years’ experience in FM account management or contract delivery
• Proven track record of managing multi-service FM environments
• Strong financial and commercial understanding
• Excellent client relationship management skills
• Proactive, adaptable, and committed to service excellence
• Full UK driving licence

Desirable Qualifications

• IOSH accredited
• IWFM membership (AIWFM or higher)
• IWFM Level 3 qualification or working towards

What’s On Offer

• Competitive salary package
• Pension 5%
• Company vehicle or car allowance (where applicable)
• Career development opportunities
• Private Health Care
• 33 days holiday
• Life assurance x 4