Customer Service Agent - #1698983

Are you a confident communicator with a passion for delivering excellent customer service? We’re currently recruiting Call Centre Agents to join a busy public-facing helpline team based in Glasgow.

This is a fantastic temporary opportunity running until March 2026, ideal for someone with experience in a customer-focused role who thrives in a fast-paced environment. You’ll be the first point of contact for members of the public, handling enquiries by phone and email, providing clear and accurate information, and ensuring every customer receives a high level of support.

What you’ll be doing:

• Responding to inbound queries from the public via phone and email


• Providing accurate and helpful information in line with internal processes


• Logging enquiries and maintaining clear, organised records


• Supporting your team with shared workloads and training new starters as needed


• Meeting team performance targets and contributing to service improvements

• Previous experience in a customer service or call centre environment


• Strong written and verbal communication skills


• High attention to detail and good organisational ability


• Confident using Microsoft Office tools (Outlook, Word, Excel)


• A team player who can also work independently and prioritise effectively

• Gain valuable experience in a government-related service


• Flexible hybrid working – just 1 day per week in the office


• Friendly and supportive team environment