Service Technician - #1701844

Service Technician
North London, N19
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you.
Youll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients outcomes.
Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company where we can all contribute to and share in the companys success.
We are looking for a dedicated Service Technician to be based at Whittington Hospital (Islington) with wider travel to Medstrom customers around the London area.
The Benefits:
- Competitive basic salary of £25,060 + London weighting (if lives within M25)
- Contributory pension scheme
- 33 days annual leave allowance
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme along with other wellbeing benefits
- Salary sacrifice schemes including Cycle to Work
- Full induction with great training and support from dedicated team members
- Receive a treat on your birthday
- Death in service benefit available
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role:
As a Service Technician based at Whittington Hospital, you will ensure an effective and timely delivery and maintenance service to customers within the hospital. After training, this will include the set-up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments.
Main responsibilities of the role:
- Deliver clean, ready-to-use products around the hospital site
- Collect products after use and return them to a central location
- Disinfect, function check, repair and electrical safety test products - full training will be given
- Complete records of testing, delivery and collection within our computerised system
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
The role requires 37.5 hours per week, Thursday to Monday.
About You:
To join us as a Service Technician, ideally, you will need to have or be willing to develop the following skills:
- Mechanical or electrical background desirable, but not essential as full training will be provided
- Experience working within a healthcare setting is desirable
- Knowledge of Medstrom and/or other medical device manufacturers products would be desirable, but not essential
- A full, valid UK driving licence is not essential, as this role is site based
Personal Requirements:
- A proactive, can-do attitude
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- The willingness to have a DBS completed
This role will involve manual handling - lifting, carrying and loading products.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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