Customer Service – Personal Banker - #1703606

Join us as a Customer Service, Personal Banker in Glasgow



 



You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals



We’ll look to you to proactively find ways to continually enhance our customer banking experience



We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training



You'll join us on a part-time basis, which means you’ll work 21 hours a week over Monday, Tuesday and Friday



This job does not meet Skilled Worker visa sponsorship requirements



 



What you'll do 



 



As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience



 



Day-to-day, you’ll be:  



 



Having proactive conversations, understanding the needs of our customers and helping them with their banking needs



Completing general banking requests such as payments, balance enquires and transfers



Helping customers to understand the different ways they can bank with us and the range of services we can offer



Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience



 



The skills you'll need 



 



To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand



 



You’ll also need: 



 



A passion for customer service and strong attention to detail



The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals



Strong interpersonal skills and the ability to work well as part of a team



The commitment to develop new skills and responsibilities



How we’ll reward you



You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work



You’ll also benefit from:



A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme



A generous holiday entitlement of 33 days, pro rata for hours worked



A monthly contribution to your retirement fund



To find out more about the benefits we offer, check out our



 



What else you need to know



Your working pattern



You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll work part time, typically 21 hours a week, during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays



Your learning journey



Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too