IT Field Services Engineer - #1705011

Role:

With hundreds of support engineers on many customer sites, it is inevitable that in times of expansion, or when extra help is needed, our National Operations team is called upon to save the day. As a centrally managed team, the National Operations field engineers operate autonomously from a specific client, supported throughout by a dedicated dispatch team and Service Delivery Manager.

You may have a variety of tickets to resolve throughout the day with several clients or have the opportunity to stay longer to resolve specific issues over a number of days. The variety of your working week is what makes the field engineer such a valuable member of Hemmersbach.

Principally, you will be supporting deskside, Network, software & print, and be helping teams that are working with many of the world’s biggest clients

Working within a designated support area, we provide you with all you need, from company van/car, to mobile phone, laptop, oyster card, tools etc. Beyond the occasional exception, which may involve a more remote client site, you’ll enjoy a normal Monday-Friday, 40hr week with us.

Requirements:

• Previous experience in the delivery of IT support services


• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)


• Confidence in addressing break/fix issues – Typically supporting PCs / Laptop


• Excellent time management skill


• Full Driving License


• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

Benefits:

• Buddy program


• Fuel card


• Medical cash plan


• Onboarding program


• Phone allowance/ Company Phone


• Private use of company car


• Staff discounts

Be Part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.