Customer Service Coordinator - #1705073

Customer Service Coordinator | Clydebank | Permanent Appointment | Salary up to £30,000

Position: Customer Service CoordinatorLocation: Clydebank, office based.
Hours: Monday - Thursday, working 08:00-17:00 and Friday 8:00-12:30

About the Role

We are working with a large private sector company looking to add a dynamic Customer Service Coordinator to their team. In this role, you will be at the forefront of customer interactions, ensuring a seamless process from enquiry to delivery. You'll have the opportunity to make a significant impact by coordinating sales orders, preparing export shipments, and maintaining high standards of customer satisfaction.

Principal Tasks

-Prepare and Send Quotations: Respond to customer enquiries with accurate quotation
-Negotiate and Close Sales: Collaborate with customers to negotiate delivery times, close sales, and process orders.
-Sales Order Processing: Input, acknowledge, maintain, and invoice sales orders, ensuring timely and accurate delivery.
-Liaise with Internal Teams: Work closely with Sales Operations Planners and other departments to coordinate orders.
-Prepare Export Shipments: Manage export shipments, liaise with carriers, and complete necessary transport documents.
-Customer Query Resolution: Address and resolve customer queries and complaints professionally.
-Sales Administration Support: Assist Sales Operations Planners with various administrative tasks.
-Additional Sales Operations: Support other sales operations functions as needed.

Principal Skills and Experience

- Sales Experience: Previous experience as a sales co-ordinator is preferred.
- A full understanding of Sales Order Processing
- Microsoft Office Proficiency: Competent in Microsoft Excel, Outlook, and Word.
- Customer Focused: Strong written and verbal communication skills, with a customer-centric approach.
- Multi-tasking Ability: Capable of managing multiple tasks while maintaining high service standards.
- Product Knowledge: Understanding of product specifications and contractual terms and conditions.
- Deadline Oriented: Ability to meet deadlines and prioritise workload effectively.
- Pricing Skills: Ability to determine and utilise manual/computer price levels within specified parameters.

Essential Requirements

Educational Qualifications: Higher Grade English, Nat 5 Maths (HNC in a business-related subject is an advantage).
Microsoft Office Skills: Intermediate level proficiency in Excel, Outlook, and Word.
Language Skills: Proficiency in French, German, or Russian is a plus.
Strong Administration Skills: Demonstrated ability in administrative tasks.

What's in it for you ?
-This role comes with a salary of up to £30,000.
-Other benefits include attendance bonus and life insurance.
-Free on site car parking available.

What you need to do now?
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4667421