Operational Technology Lead - #1712641

Our client Scottish Power Renewables are seeking an OT Lead for a minimum 6 month contract role, although scope to go longer.

Job Purpose Statement

The role has the responsibility for all aspects of OT Infrastructure delivery, managed by the Renewables UK Centre of Excellence, in terms of ensuring the quality of the provided services to all areas of the Scottish Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance.

Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies, technologies and processes must be identified and incorporated within the UK Renewables CoE to maintain the integrity and availability of systems.

This role should ensure any new OT services are compliant with all relevant external regulation and legislation including relevant international standards. New OT services should also be compliant with the different policies and regulations of the Iberdrola Group.

The Renewables CoE OT Services Lead will coordinate with the Local Cybersecurity Office, Digital Transformation, Onshore O&M, Offshore O&M, Onshore Precommercial and Offshore Precommercial, in the development and maintenance of OT solutions and services, whether the solution is developed, acquired or offered as a service.

Accountability Statement

- To agree required SLAs of each OT service, based on cost-benefit and risk management criteria.
- To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA's.
- Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting.
- To establish and assure the required acceptance criteria for new OT services, changes and anything that could have an impact on availability, performance, capacity or continuity to guarantee that services are provided according to the agreed conditions.
- Management and review of the Support Aspects of the OT services provided in the UK by the key Suppliers.
- Project delivery of SPR Office OT projects defined in SPR Operating Plan.
- Change and Request Management.
- Support resource prioritisation management.
- Post holder may be expected to undertake standby cover outside normal office hours.
- Disaster Recovery Management across SPR Office OT services including testing and invocation.
- Budgetary delivery of agreed services against budget.

Dimensions

- Delivery of agreed SLAs across appropriate suppliers.
- Compliance with enduring SLA management framework.
- Management of support functions for the SPR Office OT Services and the support handover of new OT projects into enduring production support.
- Capable of managing and dealing with change.
- Good at building relationships and engendering trust and confidence.
- Line management responsibility for direct and indirect reports.
- Significant influencing responsibilities across SPR, in particular with senior members of the different business teams and 3rd party Suppliers.
- Establish and maintain a network of relationships within the business teams at a senior level and key business stakeholders.
- Obtaining and maintaining a comprehensive knowledge of business challenges, requirements and goals (short, medium and longer term).


Skills, Knowledge & Experience

- Strong Leadership skills: Capable of leading a team during operational problems to quickly resolve issues.
- Strong Teamwork and staff development ethic: Demonstrable experience in resource management with staff development ethic.
- Knowledge of IT in OT deployment activities: Understand requirements gathering, solution architecture design, development, testing, change management and deployment to production including handover to support and including the deployment of enterprise IT products across an OT estate.
- Knowledge of IT in OT Operational Support activities: Understanding of the complete Support life cycle covering defining and reviewing support requirements, reviewing support agreements, definition and reviewing of SLAs, facilitating the handover from development/delivery into operational support, management of Change Management, Incident Management, Problem Management and Service Reporting processes.
- Demonstrable networking and influencing skills: Track record of managing large outsourced contracts, building good supplier relationships and getting the best from supplier resources.
- Understanding of various OT application and product technologies and trends: Knowledge of working components, functionalities, and vendor offerings.
- Technical expertise of Windows and domain support activities.
- Strong focus and orientation towards results: Achieving continuous improvement and delivering services more effectively.
- Strong oral and written communication skills: Ability to explain technical concepts clearly and persuasively.
- An understanding of implementing and managing critical application support standards and controls: Ensuring the provision of the OT services to the quality requirements set out in Service Level Agreements agreed.

Special Requirements

- Knowledge of ITIL.
- Knowledge of Security.
- Budget management experience.
- 5 years' experience in people management as a team leader.
- Knowledge of NIS/NIS2 Regulations
- Knowledge of Security Industry Standards, IEC-62443, ISO-27001


Minimum Criteria

- Track record of ideas generation and the ability to work in a fast-paced environment delivering diverse operational services across a variety of business units.
- Demonstrable track record of strong communication skills, both oral and written.
- Demonstrable Leadership skills, technical knowledge and awareness and an appreciation of the Global Iberdrola business.
- Demonstrable customer and stakeholder influencing skills with a track record of building good supplier relationships and working closely with suppliers to get the best from them.
- Demonstrable problem-solving skills.
- Demonstrable experience in resource management with staff development ethic.
- Demonstrable track record in delivery within multi-disciplined teams.
- Experience or understanding of Operational Support activities within a large organisation preferably in terms of the complete Support life cycle covering: defining and reviewing support requirements, reviewing support agreements, definition and reviewing of SLAs, facilitating the handover from development/delivery into operational support, management of Change Management, Incident Management, Problem Management and Service Reporting processes.
- Demonstrable Supplier management and Service Contracting experience.
- Strong focus and orientation to results and achieving continuous improvement.
- Ability to work under pressure (tight budgets, tight timelines, workload peaks, resourcing constraints, etc.).
- Ability to manage team under major incident/Disaster Recovery conditions.
- Willingness to travel internationally.-