Practice Manager - #1714244

Mentus recruitment are proudly working with an esteemed provider of neurodevelopmental assessments for children and adults. Our client offers the highest standard in neurodevelopmental assessments through its consultant psychiatrist led service.

Due to continued growth and expansion they are seeking to employ a Practice Manager to lead the service and play a pivotal role in its continuous development.

Salary £50,000-60,000

The Practice Manager is a pivotal leadership role responsible for ensuring the delivery of high-quality clinical care, seamless patient experiences, and operational excellence. This role encompasses team management, patient engagement, clinical policy adherence, and collaboration with senior leadership to drive organizational success.

Key Responsibilities:

Patient Experience & Feedback

Ensure a smooth and seamless patient journey from referral to follow-up, including assessment, treatment, and aftercare.

Manage all patient complaints and feedback, implementing solutions to improve satisfaction and outcomes.

Provide monthly reports to senior leadership with actionable insights and proposed system improvements.

Clinical Policy & Compliance Management

Maintain and update clinical policies to align with national guidelines and best practices.

Ensure compliance with clinical standards and Information Commissioners Office (ICO) requirements for maintaining high-quality patient records.

Performing annual clinical audits

Clinical Care

Oversee and manage medication process to ensure exceptional clinical care is provided.

Ensure quality of clinical reports is maintained as per clinic standards and ongoing education is provided to clinicians.

Problem solving and additional sourcing of clinical information when clinical challenges arise with clinicians and patients.

Running of PDP group for clinicians to recognise challenges and source solutions for private practice

Team Leadership & Staff Development

Manage and support clinical teams, including Consultant Psychiatrists, Nurse Practitioners, and Therapists, to deliver exceptional care.

Conduct staff inductions, appraisals, and ongoing professional development to promote best practices.

Organize team rotas, manage leave requests, and oversee overtime and sickness schedules.

Actively recruit, train, and mentor clinical and operational staff in collaboration with HR and the Medical Director.

Operational Excellence

Oversee call centre operations, monitor performance, and implement system and process improvements.

Develop and execute action plans to resolve issues, enhance service quality, and ensure adherence to financial objectives.

Troubleshoot patient queries related to diagnosis, treatment, and aftercare while continuously refining processes to enhance care.

Data & Business Insights

Work with management and senior teams to analyse patient data and inform business strategies.

Support business development by conducting needs assessments, performance reviews, and cost/benefit analyses.

Financial & Quality Management

Meet financial objectives by estimating requirements, analysing variances, and initiating corrective actions.

Conduct operational audits, produce quality assurance reports, and ensure compliance with clinical regulatory standards.

Strategic Collaboration

Actively communicate and collaborate with senior leadership to implement and improve patient, clinical, and staffing processes.

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Requirements

Education & Experience:

Bachelors degree required, masters degree preferred. Backgrounds in Nursing or Pharmacy are highly desirable.

35 years of management experience in a healthcare patient service setting preferred; experience in high-volume call centres preferred.

Experience in mental health and neurodiversity settings is valuable.

Licensed to prescribe controlled drugs is a plus.

Technical Proficiency:

Proficient in Microsoft Office Suite (Outlook, Excel, Word); experience with CRM systems and electronic medical records preferred.

Familiarity with web applications, billing systems, and patient portals is advantageous.

Skills & Competencies:

Demonstratable clinical skills and experience in a clinical setting

Problem solving, analytical and organisational skills are a must.

Strong leadership and team management skills with a collaborative, people-focused approach.

Exceptional organizational, multitasking, and problem-solving abilities.

Demonstrated ability to anticipate business issues and align with long-term organizational goals.

Outstanding written and verbal communication skills, with a customer-focused mindset.

Commitment to delivering exceptional clinical care and achieving key performance indicators (KPIs).

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Work Environment:

Full-time, on-site role (5 days a week).

Fast-paced clinical setting requiring adaptability and proactive decision-making.

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