Senior Claims Manager - Motor - #1719003

Senior Claims Manager - Motor page is loaded

Apply locations: Manchester, Bristol, Glasgow, Norwich, London (UK)

Posted on: Posted Yesterday

Job requisition id: R-154787

Senior Claims Manager – Motor

Salary circa £80,000 (depending on location, skills, experience, and qualifications)

Are you someone who thrives on leading high-performing teams and shaping the future of motor injury claims?

This role is perfect for an experienced claims professional ready to take the next step in their leadership journey. If you have a deep understanding of motor injury claims, a passion for improving systems, and a desire to make a real impact, we’d love to hear from you. You’ll be joining a team that values collaboration, innovation, and putting the customer first.

If it sounds like you, we would love to hear from you!

A bit about the job:

You’ll manage a team of around 15 technical claims professionals handling high value and complex motor injury claims. Your role will be to drive performance, manage indemnity spend, and ensure excellent customer outcomes. You’ll work closely with colleagues across underwriting, actuarial, and legal to influence strategy and improve our personal and commercial motor end-to-end systems. This is a key leadership role within our Major & Complex Claims (MCC) team, where you’ll help shape the future of motor claims at Aviva.

Skills and experience we’re looking for:

• Strong leadership experience in managing technical claims teams.


• Deep knowledge of UK motor injury claims and the wider insurance market.


• Excellent communication, negotiation, and stakeholder management skills.


• A relevant professional qualification (e.g., ACII) or equivalent experience.


• A strategic thinker with a track record of driving innovation and system improvements.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:

• Starting salary circa £80,000 (depending on location, skills, experience, and qualifications)


• Bonus opportunity – 12% of annual salary (based on performance and grade)


• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in


• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days


• Up to 40% discount on Aviva products, and other retailer discounts


• Up to £1,200 of free Aviva shares per year through our Matching Share Plan


• Brilliantly supportive policies including parental and carer’s leave


• Flexible benefits to suit you, including sustainability options such as cycle to work


• 3 paid volunteering days to help others and be part of our Aviva Communities


• Wellbeing support and tools to help you thrive

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva, take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know you have a disclosed disability, and we’ll guarantee you an interview.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to **************@aviva.com

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service, we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

We’re passionate about helping our 23,000 people to do the best work of their lives, enabling them to make a positive difference to the lives of our customers.