Supplier Relationship Manager - #1750608

Days of Working: Monday to Friday

Role Overview: The Supplier Relationship Manager will be responsible for managing and optimising the relationships between OCS and its suppliers and subcontractors within a hard services facilities management (FM) environment. This role will focus on a national retail account, ensuring that all supplier interactions align with company objectives, budgets, and performance standards.

Key Responsibilities:

• Act as the primary liaison for suppliers and subcontractors, ensuring clear and effective communication.


• Foster and maintain strong relationships between OCS and its suppliers, ensuring mutual understanding and collaboration.


• Oversee and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure they are met in line with company budgets and expectations.


• Negotiate contracts with suppliers to secure advantageous terms and pricing while ensuring compliance with company policies and objectives.


• Develop and implement supplier performance evaluation metrics to assess and improve supplier quality, delivery, and service levels.


• Identify and mitigate risks associated with supplier reliability and product quality, implementing contingency plans as necessary.


• Drive continuous improvement initiatives with suppliers, focusing on process enhancements and cost reduction strategies.


• Manage the supplier onboarding process, ensuring all necessary documentation and certifications are obtained and maintained.


• Resolve disputes and manage conflicts with suppliers in a timely and effective manner to minimize impact on business operations.


• Organise and lead cross-functional team meetings to review supplier performance, discuss challenges, and plan future procurement strategies.

Qualifications:

• Must be willing to travel.


• Proven experience in supplier relationship management within a hard services FM environment.


• Strong negotiation and contract management skills.


• Excellent communication and interpersonal skills.


• Ability to develop and implement performance metrics.


• Experience in risk management and continuous improvement initiatives.


• Strong organizational and problem-solving skills.


• Ability to work effectively in a cross-functional team environment.