Customer Service Manager - #1750958

We are seeking an experienced and dedicated Customer Care Manager to lead our customer service operations within the kitchen or new build sector. You will be responsible for ensuring a first-class experience for all customers, ensuring any snagging issues are resolved in a timely manner. The ideal candidate will be proactive, solutions-focused, and able to drive high standards of service across all touchpoints.

• Up to £36,000


• Quarterly Bonus


• Company Car


• Remote working

Key Responsibilities:

• Manage the end-to-end customer care process from post-sale through to resolution of any issues.


• Liaise with internal departments (design, installation, and aftersales) to ensure timely resolution of customer concerns.


• Track, report, and analyse customer service metrics to identify areas for improvement.


• Maintain strong relationships with developers, contractors, and end users to support a positive brand reputation.


• Ensure all customer complaints are handled professionally and in accordance with company policies.


• Manage escalated cases and complex customer issues with empathy and efficiency.

Requirements:

• Proven experience in a customer service management role, ideally within the kitchen, home improvement, or new build sector.


• Strong communication and interpersonal skills.


• Excellent problem-solving and organisational abilities.


• Ability to work under pressure and manage multiple priorities.


• Proficient in CRM systems and Microsoft Office.


• A strong customer-first mindset with an eye for detail and quality.