Subrogation Expert - #1754327

Subrogation Expert - Circa £30,000 - £32,000

Are you someone that is highly motivated with experience in subrogated recoveries? If so, this may be the role for you.

You will be joining a team who support and manage a range of internal caseload, drive indemnity performance, and respond to internal and external demand. You will also support managing the performance of outsourced partners, DAC Beachcroft Solicitors (DACB), as well as actively supporting the Property Recoveries Strategy and cost driver commitments.

Property recoveries are a fundamental component of the claims journey for both Aviva, our customers, and Brokers. Ensuring high awareness and detection in Perth as well as first class, timely and commercially focussed results thereafter are key to delivering market leading results and great customer service.

A bit about the job:

• Identify ways to improve subrogated recovery performance through data analysis and implementation of initiatives to deliver key recovery metrics
• Supporting Recovery Lead/Supervisors with the strategy to deliver overall performance on Subrogated recoveries
• Update MI to ensure data is accurate and up to date, and ensure high awareness and detection in Perth
• Providing insight from BAU activity to help simplify processes and procedures, alongside supporting the Property Recoveries strategy for Claims
• Maintain appropriate measures, reporting, governance, and assurance processes
• Operate within an environment of good control and governance. Identify risk within area of responsibility whilst having a grasp of the regulatory and business risk implications of opportunities and decisions
• Plan, coordinate and deliver training for Property claims teams (including ACS) and Brokers/suppliers/other stakeholders
• Assist team leads in 121 coaching where there is a gap in recovery capability
• Monthly meetings with frontline leaders in coordination with QA outcomes and recovery performance within teams and department level
• Attend regular huddles and create huddle content with aligned frontline teams
• Continually drive improvements in end-to-end recovery processes by liaising with other departments and ensuring model is fit for purpose
• The escalation contact for complex supplier and customer queries.

Skills and experience we’re looking for:

• Comprehensive Knowledge of UKGI Claims and Subrogation: Strong understanding of the UK General Insurance claims environment, with in-depth expertise in subrogation and related legal processes.
• Proven Experience in Recovery Handling: Demonstrated ability to manage subrogated recoveries from initiation through to successful settlement.
• Effective Planning and Problem Solving: Highly organized, proactive, and independent, with a positive, solution-oriented approach to resolving challenges.
• Strong Interpersonal and Communication Skills: Skilled in communication, negotiation, influencing, and presenting, with the ability to coach others effectively.
• Stakeholder and Change Management: Experienced in managing relationships with leaders and operational teams, while embracing and leading through change.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between circa £30,000 and £32,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact [email protected].