Operations Manager - Facilities - #1764587

Facilities Operation Manager - Glasgow - Package Circa 65K CBW are proud to be exclusively supporting a leading facilities management provider in recruiting an experienced Facilities Operations Manager to take charge of multi-site Total Facilities Management (TFM) contracts. Reporting directly to the Operations Director, you'll lead contract delivery, drive operational performance, and inspire both clients and internal teams to achieve outstanding results. This is a high-impact leadership role focused on service excellence, commercial performance, and team development. You'll be at the forefront of innovation in facilities delivery, ensuring compliance, enhancing client satisfaction, and maximising contract value. Key Responsibilities

• Build and maintain strong client relationships
• Resolve issues promptly and professionally
• Represent the business confidently and collaboratively
• Oversee and develop multiple TFM contracts
• Drive commercial performance, profitability, and growth
• Deliver services in line with contractual KPIs and SLAs
• Manage and mentor a team of Facilities Account Managers
• Foster a high-performance culture with clear goals and support
• Promote collaboration across departments and disciplines
• Streamline operations and drive process improvements
• Ensure compliance with health & safety and statutory regulations
• Monitor service quality and implement continuous improvement initiatives
• Own budget performance across multiple sites
• Control costs and identify opportunities for efficiency
• Contribute to forecasting, reporting, and financial strategy
• Lead key projects from initiation to delivery
• Ensure projects are completed on time, within scope and budget
• Produce regular performance reports
• Use data to identify trends, risks, and areas for improvement

To be considered: Minimum 5 years’ experience in FM account or operations management Proven track record in managing multi-site, multi-service contracts Strong financial awareness and commercial mindset Excellent leadership and mentoring capabilitiesConfident communicator with a customer-first attitudeExperience in contract retention and organic growthFull UK driving licenceIOSH certification Salary and Benefits: Salary up to 60K Car Allowance - 6.5K Holidays 33 days Private Health care Paid mileage - 40 pence