Weekend Help Desk Coordinator - 22 Hours - #1765461

Days of Working: Saturday & Sunday 7am 7pm

As part of your role, your key responsibilities will include, but are not limited to:

• To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.


• Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.


• Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.


• Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.


• Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.


• Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

What are we looking for?

• Applicants must have the right to work in the UK


• Strong Customer service skills.


• Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.


• Strong knowledge of Microsoft Office packages.


• Excellent organisation and planning skills.


• Knowledge and understanding of property-related issues.


• Exceptional telephone etiquettes