IT Support Engineer - SC Cleared - #1766292

IT Support Engineer (SC Cleared)

6 months, Inside IR35 contract - £24.98 per hour

Role will require being onsite everyday - office location Glasgow

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region. You will be also supporting a migration set-up and laptop refresh.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.


• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.


• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.


• Process IT equipment disposals in line with contractual obligations.


• Replenish IT lockers as needed.


• Support hardware rollouts, deployments, and break-fix activities.


• Flag potential service issues or improvement opportunities to the team leader.


• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.


• Experience with Intel-based hardware and device maintenance.


• Proven break/fix support experience.


• Hands-on experience with hardware troubleshooting, rollouts, and deployments.


• Confident working with laptops, including setup and imaging.


• Excellent communication and organisational skills.


• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• 
  Active SC Clearance is required for this role


• Previous experience working in secure or government environments is a plus.