Claims Handler - #1769036

Motor Claims Handler - Hybrid working - Maxim Business Park

Our standard full-time contracts are for 35 hours per week, with options for part-time working (minimum 24 hours over 4 days).

Salary ranges from £25,100 to £28,500, depending on hours worked and experience.

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing excellent service to every customer? If so, we’d love to hear from you.

About the role:

Your role will involve supporting customers through the motor claim process. This includes taking the First Notification of Loss, gathering relevant information to create a claim, and assisting with vehicle replacements or updates on repairs.

At Aviva Zero, you will proactively work to minimize customer inconvenience, juggling multiple tasks using digital systems, and making quick decisions to achieve the best outcomes.

Requirements:

• Minimum of 5 GCSEs/National 5s at grades A to C (Grades 4–9 from 2017), including Maths and English.


• Strong communication skills, both written and oral, with questioning abilities.


• Ability to multitask and prioritize in a fast-paced environment.


• Team player mentality, eager to learn and assist others.


• Passion for delivering high-quality customer service.


• Supportive of change and able to suggest improvements.


• Strong IT skills, experienced with Microsoft Outlook and Word; digital and online tasks are integral.


• No previous claims or insurance experience required; full training provided.

Benefits:

• Salary between £25,100 and £28,500, depending on location, skills, and experience.


• Part-time and flexible working options available.


• Hybrid working model—mix of home and office at Maxim Business Park.


• Free bus service from Glasgow city centre, East Kilbride, Hamilton, Motherwell, and East Dumbartonshire.


• Performance-based bonus—up to 6% of annual salary.


• Generous pension scheme—up to 14% employer contribution.


• 25 days holiday plus bank holidays, with options to buy or sell days.


• Discounts on Aviva products and other retailers.


• Up to £1,200 of free shares annually through our Share Plan and Save As You Earn scheme.


• Supportive policies including parental and carer’s leave.


• Flexible benefits, including cycle to work and sustainability options.


• Paid volunteering days and wellbeing support.

Inclusivity:

We welcome applications from diverse backgrounds. We encourage women and those in job shares to apply. Our flexible working arrangements are designed to suit our employees and customers.

Most employees work around 50% of their time in the office, combining flexibility with collaboration.

For more about working at Aviva, visit our website. We interview every disabled applicant who meets the minimum criteria; please notify us of any disclosed disabilities during your application. For alternative application methods, contact **********@aviva.com.

Our mission is to help our 19.5 million customers save for the future and manage daily risks, driven by talented, entrepreneurial people dedicated to making a positive impact.