Customer Experience Associate - #1769040

We’re recruiting for a Customer Experience Associate to join our Corvette / Maserati / LUXE branch in Glasgow.

We offer:

• 33 days’ holiday allowance with room to grow


• Generous retail discounts


• Private healthcare


• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments


• Pension scheme


• Maternity and paternity packages


• Opportunities for training and progression


• And much more…

Hours:

Full time: Monday - Friday 9am - 6pm

Aboutthe role

At Arnold Clark, you’ll be known as a Customer Experience Liaison. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Liaison, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone


• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently


• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after


• Working proactively with all departments within the branch


• Processing service bookings


• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner


• Excellent interpersonal skills


• A genuine interest in delivering excellent service and going above and beyond for our customers


• The confidence to work independently and also as part of a team


• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony


• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more aboutLife at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.