Service Compliance Co-ordinator - #1771492

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.

Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.

1 out of every 10 new lifts in Europe is an Orona lift

100 countries have Orona products installed

300,000 lifts worldwide with Orona technology

25,000,000 We bring more than 25 million people every day to their destination

Number 1 in production capacity in Europe for complete lifts

1st company in the sector worldwide certified in Ecodesign - ISO 14006.

More information at www.orona.co.uk

Summary Of Role

Are you highly organised, detail-oriented, and ready to step into a role where your work ensures safety, compliance, and customer confidence?

We’re looking for a Compliance Coordinator to join our dynamic team. You’ll work closely with our Service Manager and field teams to manage key compliance processes, close out insurance-timed defects, and ensure our service operations are running smoothly and effectively.

If you’re someone who thrives on precision, takes ownership of your work, and enjoys contributing to a collaborative, fast-paced environment

• Monitor and manage insurance-timed defects across the full Orona portfolio, ensuring timely resolution.
• Coordinate and plan defect closures, liaising with Operations, Supervisors, and Coordinators.
• Collaborate with our National Key Account Team, providing regional compliance updates.
• Support the Quotation Team on urgent quote requests, helping prepare and issue proposals to clients.
• Attend and contribute to monthly compliance review meetings, bringing actionable insights.
• Prepare compliance reports and data summaries for internal stakeholders and client-facing meetings.
• Ensure documentation accuracy and integrity, updating our Service Management System and maintaining audit-ready records.
• A sharp eye for detail — especially when reviewing reports or Excel data
• Strong organisational skills and ability to manage multiple priorities
• Confident communicator, both written and verbal
• Experience in a service, compliance, or data/reporting-focused role is ideal
• Proficient in Microsoft Excel; knowledge of service management systems
• A proactive mindset — ready to learn, contribute, and grow with us