Business Administration Modern Apprenticeship - #1777897

Job Overview

Job purpose

Strathclyde Pension Fund Is Looking To Recruit Business Administration Modern Apprentices To Help Deliver Clerical And Administrative Support And Provide a High Standard Of Customer Service. General Administrative Support Includes

• Maintaining accuracy of our member database
• Dealing with enquiries from members and employers via telephone, letter and email
• Processing incoming and outgoing mail, printing and photocopying
• Promoting our digital services that includes our website and member online portal Providing support in all areas of pension administration including:
• Processing a range of benefit and payroll calculations via the pension administration system
• Use of task management and document imaging systems
• Working within required timescales and meeting targets
• Responding to enquiries by telephone, letter and email Communicating and delivering a high standard of customer service to:
• Our members
• A wide range of employers
• External organisations Successful candidates will provide support in all areas of the business that includes:
• Providing a high standard of customer service in pension administration
• Operating a telephone contact centre & promoting our digital services
• Handling and responding to enquiries made by telephone, letter and email
• Managing visitors at reception
• Working in partnership with employers to ensure accuracy of our member database
• Maintaining the pension system to comply with LGPS regulations
• Processing a range of pension calculations
• Processing a variety of financial transactions and paying monthly pensions
• Working within required timescales and meeting targets Candidates must show commitment to achieving an SVQ level 2 in Business Administration. Throughout the programme, candidates will receive training, support and on the job experience. There could be an opportunity to progress to an SCQF level 6 in Digital Applications upon completion of the SVQ Level 2
  
  

To apply go to https://www.glasgowguarantee.org/Vacancies

• Good verbal and written communications skills
• Be able to work as part of a team
• Able to work independently and use initiative
• English and Maths at National 4 or above are desirable
• Administration/Computing at National 4 or above are advantageous
• Experience of using IT equipment
• Knowledge of Microsoft Office (Word/Excel/Teams)
• Show commitment to learn new skills
• Reliable, hardworking and show an enthusiastic positive manner
  
  

Additional Requirements

• Candidates selected for an interview will be required to complete a short numeracy test before the interview
  
  

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This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.