General Property- Regional Investigator - Scotland - #1778546

Job Description

• To carry out external investigations in the field.
• To complete Investigative Telephone Interviews (COI)
  
  

Responsibilities

• Attend appointments within SLA having completed pre visit enquiries in conjunction with CFS Technician.
• To investigate loss and / or damage claims in detail using all external sources available and providing advice and assistance to policyholders and managing their expectations.
• Ensuring that all files are maintained in line with company policy using the appropriate Crawford standard documents. Electronic record and paper files are to be replicated.
• Validate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
• Providing regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.
• MI reporting.
• Maintain awareness of Business Continuity programme and role within it.
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
• Actively seek to develop oneself and take responsibility for your own training and development.
  
  

Qualifications

• Manage a caseload from various principles within client specific SLA’s.
• To achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support in achieving SLA’s.
• Accurate record keeping.
• Completion of tasks within SLA.
• Ability to utilise technical skills to complete workload.
• Technical competency to be demonstrated.
• Audit and quality checks.
• Quality of reports.
• Assisting colleagues when required.
• Reactive – responding to daily workloads as dictated by Customer requirements.
• Proactive – helping to enhance customer service, quality and ensure targets are met.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Excellent organisational skills.
• Team player.
• Quality focused – providing quality, value added service.
• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping commitments made.
• Can convey message across in one to one situations in a way which is understood.
• Builds and maintains positive relationships within the team.
• Seeks feedback and invests time in their own self development both technically and behaviourally.
• Self motivated.
• Strong organisational and planning skills.
• Excellent technical and investigation skills.
• Proven ability to meet deadlines.
• Progress towards relevant professional qualification.
• Manage a caseload from various principles within client specific SLA’s.
• To achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support in achieving SLA’s.
  
  

About Us

We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work.

Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.

About

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

• Consciousness
• Capability
• Culture
  
  

We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.