Senior Service Delivery Analyst - #1780568

Senior Service Delivery Analyst – IT Vessel Support & On-Board Technical Support with Travel Opportunities

Are you passionate about IT and ready to take your skills to the next level? Join Northern Marine Group as a Senior Service Delivery Analyst in our IT Department and enjoy a unique role that combines IT expertise with travel opportunities to our fleet of vessels across the globe.

What makes this role unique?

As part of our IT Department, you won’t just be desk-bound. You’ll have the opportunity to travel to our managed vessels, providing critical on-board IT support, upgrades, and infrastructure management. This role offers a perfect blend of remote support and exciting hands-on work at sea, giving you a chance to see the world while advancing your career in IT.

What you’ll be doing:

• Ensuring the effective operation, support, and security of IT systems on vessels. This role bridges onboard systems and shore-based IT support, maintaining connectivity, performance, and cybersecurity compliance.
• On occasion, traveling to our managed vessels to perform IT refreshes, service transitions, and supporting Into Management procedures by ensuring vessel has a fully established IT Infrastructure.
• Providing expert remote and on-board IT support to crews in a multicultural environment.
• Installing, configuring, and troubleshooting a wide range of IT hardware and software aboard ships, including network devices, servers, laptops, and mobile technology.
• Collaborating on the design, implementation, and continuous improvement of vessel IT infrastructure.
• Ensuring system security, reliability, and performance across the fleet.
• Leading incident resolution and managing support tickets with a focus on service excellence.
• Collaborating with vendors and internal teams to resolve technical issues and introduce new solutions.

What we’re looking for:

• Unique blend of technical expertise, independence, and adaptability in a remote and potentially high-pressure setting
• Solid IT background with experience in networking, Windows Server, Active Directory, and remote support tools. Experience of satellite communicate (VSAT/LEO) would be beneficial but not mandatory
• Confidence with hands-on hardware troubleshooting and software deployment.
• Strong problem-solving skills paired with excellent communication and problem solving skills.
• Ready and willing to travel regularly to support vessels and gain invaluable experience in maritime IT operations.

Why Northern Marine?

• Unique career opportunity blending IT skills with travel and on-board adventure.
• Work within a diverse, global team supporting cutting-edge maritime technology.
• Grow your expertise in a fast-paced, evolving industry.
• Great company benefits package
• Industry leading pension package
• Generous annual leave allowance
• Hybrid working opportunities available

If you’re eager to combine your passion for IT with real-world travel and on-site problem solving, apply today and set sail on a new career journey!