Administrative Officer (Ref: 7088) - #1780838
Criminal Injuries Compensation
Date: 11 hours ago
City: Glasgow
Contract type: Full time
Work schedule: Full day
This position is based at MOJ Buchanan Wharf, G5 8AQ
Job Summary
Please refer to Job Description
Job Description
Administrative Officer
Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?
We are recruiting for people to fill Administrative Officer roles.
The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing.
We employ around 300 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.
These positions are based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee works 3 days a week in the office and the remainder at home.
The Role
Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.
Key Responsibilities
Our Administrative Officers work across a number of teams within the organisation and key responsibilities include:
The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.
Stage 1
To complete the application form, you will need to complete a personal statement of suitability (maximum 500 words) outlining how you meet the Essential Criteria outlined above.
You should think about examples that demonstrate how you meet the essential criteria outlined. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you took. You may wish to use the STAR(R) (Situation, Task, Action, Result, and Reflection) approach.
Stage 2
If you are invited to interview, we will assess you against these behaviours:
Administrative Officer
Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?
We are recruiting for people to fill Administrative Officer roles.
The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing.
We employ around 300 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.
These positions are based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee works 3 days a week in the office and the remainder at home.
The Role
Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.
Essential Criteria
The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.
Stage 1
To complete the application form, you will need to complete a personal statement of suitability (maximum 500 words) outlining how you meet the Essential Criteria outlined above.
You should think about examples that demonstrate how you meet the essential criteria outlined. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you took. You may wish to use the STAR(R) (Situation, Task, Action, Result, and Reflection) approach.
Stage 2
If you are invited to interview, we will assess you against these behaviours:
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/7088?entityId=7088
Job Summary
Please refer to Job Description
Job Description
Administrative Officer
Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?
We are recruiting for people to fill Administrative Officer roles.
The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing.
We employ around 300 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.
These positions are based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee works 3 days a week in the office and the remainder at home.
The Role
Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.
Key Responsibilities
Our Administrative Officers work across a number of teams within the organisation and key responsibilities include:
- Demonstration of empathy and humanity.
- Processing, assessing, progressing and deciding compensation claims, in accordance with scheme provisions and guidance.
- Providing full and clear explanations of decisions made, keeping the customer at the heart of everything you do.
- Responding courteously to telephone and written enquiries and complaints.
- Updating and maintaining relevant databases.
- Carrying out administration functions, including quality checking, to deliver continuous improvement, assurance and compliance.
- Liaising with internal and external stakeholders.
- Ability to assess and use a range of information and guidance to deliver excellent customer service.
- Ability to work as part of a team and make a positive contribution.
- Experience of and competence in using Microsoft products including Excel, Word, and Teams.
The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.
Stage 1
To complete the application form, you will need to complete a personal statement of suitability (maximum 500 words) outlining how you meet the Essential Criteria outlined above.
You should think about examples that demonstrate how you meet the essential criteria outlined. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you took. You may wish to use the STAR(R) (Situation, Task, Action, Result, and Reflection) approach.
Stage 2
If you are invited to interview, we will assess you against these behaviours:
- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing
Administrative Officer
Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?
We are recruiting for people to fill Administrative Officer roles.
The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing.
We employ around 300 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.
These positions are based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee works 3 days a week in the office and the remainder at home.
The Role
Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.
Essential Criteria
- Ability to assess and use a range of information and guidance to deliver excellent customer service.
- Ability to work as part of a team and make a positive contribution.
- Experience of and competence in using Microsoft products including Excel, Word, and Teams.
The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.
Stage 1
To complete the application form, you will need to complete a personal statement of suitability (maximum 500 words) outlining how you meet the Essential Criteria outlined above.
You should think about examples that demonstrate how you meet the essential criteria outlined. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you took. You may wish to use the STAR(R) (Situation, Task, Action, Result, and Reflection) approach.
Stage 2
If you are invited to interview, we will assess you against these behaviours:
- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : [email protected]
- Telephone : 0345 241 5359
- Email : [email protected]
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/7088?entityId=7088
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