Customer Support Technician - Gamma Business - #1781542

A Bit About Us  

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. 

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for? 

We’re looking for a Customer Support Technician to join our team in Glasgow. In this role, you’ll be the first point of contact for our telecom end users and channel partners, providing excellent support across a range of products, with a primary focus on Number Porting. If you have strong admin and customer service skills, a keen eye for detail, and a passion for delivering outstanding customer experiences, this role is for you!

What will you be doing day-to-day?  

• Providing First-Class Support: Act as the primary contact for customer queries, resolving issues quickly and efficiently.
• Focusing on First-Time Fix: Work to resolve as many issues as possible at the first point of contact, reducing the need for escalation.
• Handling Number Porting Requests: Support customers with number porting processes, ensuring accuracy and efficiency.
• Managing Customer Queries: Assist with a variety of product-related questions across both Gamma and third-party services.
• Collaborating with Teams: Work closely with internal teams to ensure seamless handovers and a smooth customer journey.
• Utilising IT & CRM Systems: Keep accurate records, track customer interactions, and ensure all processes are followed correctly.
  
  
  

What you’ll need: 

• Strong customer service and administrative experience.
• Excellent IT skills, particularly in Microsoft Excel.
• Confidence in working with CRM systems and handling customer queries professionally.
• A friendly, proactive, and adaptable approach to working with different customer groups.
• A passion for delivering first-class customer experiences.
• A strong interest in the IT and Telecoms industry.
• Experience within Telecoms or a fast-paced customer service role (desirable but not essential).
  
  
  

What do we offer you?  

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. 
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career. 
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.  
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. 
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth. 
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.. 
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.  
  
  
  

A few things to note  

• Unfortunately, we can't offer visa sponsorship or relocation support for this role. 
• This role is hybrid from our Glasgow office. 
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!  
• Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.  
• We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.  
• For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.