Call Handler - #1789170
Crawford & Company
Date: 7 hours ago
City: Glasgow
Contract type: Full time
Work schedule: Full day
Job Description
You’ll be supporting our High-Net-Worth clients by being the first point of contact for customers, clients and brokers whereby setting expectations and assisting in loss mitigation.
Responsibilities
With your role, you’ll be speaking with the insured, third parties and suppliers to gather all information about the claim, checking policy information and cover. Some claims may require management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim .
It’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a helping our customer at the outset of the claim.
The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first-class service to ensure the customer journey is the best possible.
You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift appointment booking whenever possible.
Qualifications
You’ll be supporting our High-Net-Worth clients by being the first point of contact for customers, clients and brokers whereby setting expectations and assisting in loss mitigation.
Responsibilities
With your role, you’ll be speaking with the insured, third parties and suppliers to gather all information about the claim, checking policy information and cover. Some claims may require management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim .
It’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a helping our customer at the outset of the claim.
The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first-class service to ensure the customer journey is the best possible.
You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift appointment booking whenever possible.
Qualifications
- Positive, can do attitude
- Ability to work within a team and adapt to different personalities
- Ability to work independently
- Respect for others and individual differences
- Good Time management
- Willingness to develop and progress
- Experience within the same type of role is desired however not essential as full training will be provided.
- Customer facing experience is essential.
- Exceptional communication skills both verbal and written
- Excellent PC Skills and ability to adapt to in-house systems easily
- Good organisation and attention to detail
- Confident telephone manner and must be able to demonstrate a high level of empathy
- Ability to work under pressure
- Able to demonstrate initiative and have a good sense of problem solving
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