Defence Business Services (DBS) Armed Forces Veterans Services-Pensions-HEO - #1797488
UK Ministry of Defence
Date: 10 hours ago
City: Glasgow
Contract type: Full time
Work schedule: Full day
Kentigern House - Glasgow,
Job Summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!
Job Description
Primary Purpose : To conduct AFPS (Armed Forces Pension Scheme) administrative activities together with the MOD partner to ensure the delivery of AFPS pensions and casework. Contribute to the day-to-day management of the AFPS to attend meetings and workshops when required and any additional tasks given by SEO AFPS.
Previous experience and knowledge of the Armed Forces Pension Schemes would be desirable.
What will the successful candidate be doing?
Responsibilities/Tasks: Deliver timely and accurate Armed Forces Pension discretionary casework, in line with the rules and regulations, in an efficient manner in accordance with Legislation and Policy directives. To investigate and complete pension casework including the preparation of appeals through the official Internal Disputes Resolution Procedure and Discretionary Awards Review process in an accurate and timely manner
Manage the contracted element of AFPS delivery and ensuring Annex D of the contract is adhered to. Ensuring any changes to delivery requirements administered appropriately through the change process by providing the change team with clear written explanation of the requirement. Liaise regularly with the MOD’s contractor on the delivery of pension related work. To ensure clear and precise guidance is given to SSCL when required, through written documentation.
Ensure The Accuracy Of Service Pension Delivery By:
Complete the foundation Financial course to enable the authorisation of Ad Hoc Payments.
Lead And Develop The Discretionary Casework Teams By Encouraging Skills Development, Knowledge Sharing And Pension Expertise. Mange Staff In Accordance With Department Best Practice, With Clear Commitment To Equal Opportunities, To Achieve Their Full Potential Performance Targets:
The successful candidate should be able to deliver timely and accurate Armed Forces Pension discretionary casework, in line with the rules and regulations, in an efficient manner in accordance with legislation and policy directives.
Primary Purpose : To conduct AFPS (Armed Forces Pension Scheme) administrative activities together with the MOD partner to ensure the delivery of AFPS pensions and casework. Contribute to the day-to-day management of the AFPS to attend meetings and workshops when required and any additional tasks given by SEO AFPS.
Previous experience and knowledge of the Armed Forces Pension Schemes would be desirable.
What will the successful candidate be doing?
Responsibilities/Tasks: Deliver timely and accurate Armed Forces Pension discretionary casework, in line with the rules and regulations, in an efficient manner in accordance with Legislation and Policy directives. To investigate and complete pension casework including the preparation of appeals through the official Internal Disputes Resolution Procedure and Discretionary Awards Review process in an accurate and timely manner
Manage the contracted element of AFPS delivery and ensuring Annex D of the contract is adhered to. Ensuring any changes to delivery requirements administered appropriately through the change process by providing the change team with clear written explanation of the requirement. Liaise regularly with the MOD’s contractor on the delivery of pension related work. To ensure clear and precise guidance is given to SSCL when required, through written documentation.
Lead And Develop The Discretionary Casework Teams By Encouraging Skills Development, Knowledge Sharing And Pension Expertise. Mange Staff In Accordance With Department Best Practice, With Clear Commitment To Equal Opportunities, To Achieve Their Full Potential Performance Targets:
The successful candidate should be able to deliver timely and accurate Armed Forces Pension discretionary casework, in line with the rules and regulations, in an efficient manner in accordance with legislation and policy directives.
Person specification
Previous experience and knowledge of the Armed Forces Pension Schemes would be desirable.
Behaviours
We'll assess you against these behaviours during the selection process:
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your
Primary: Behaviour - Leadership
Secondary: Career - Personal Statement
In this instance the remaining elements will be tested at interview.
At application stage you will be assessed against the following:
Behaviours:
At interview you will be assessed against the following:
1 - Behaviour - Leadership
2 - Behaviour - Managing a Quality Service
3 - Behaviour - Making Effective Decisions
4 - Behaviour - Working Together
5 - Career - Job History
6 - Career - Previous Skills
If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Below Order Or Priority:
1 - Behaviour - Leadership
2 - Behaviour - Managing a Quality Service
3 - Behaviour - Making Effective Decisions
4 - Behaviour - Working Together
5 - Career - Personal Statement
6 - Career - Job History
7 - Career - Previous Skills
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.
Application sifting to take place week commencing: End of July Early August
Interviews are currently taking place via the following method: MS Teams
Interviews will be conducted week commencing: Early to Mid August
A minimum of 2 full working days’ notice will be provided for interviews.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
We endeavour to stick to these dates, but these are subject to change around business needs.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
To assist with your application please find attached -
DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)
(26) UK Ministry of Defence: Life , LinkedIn
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact [email protected] in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Job Summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!
Job Description
Primary Purpose : To conduct AFPS (Armed Forces Pension Scheme) administrative activities together with the MOD partner to ensure the delivery of AFPS pensions and casework. Contribute to the day-to-day management of the AFPS to attend meetings and workshops when required and any additional tasks given by SEO AFPS.
Previous experience and knowledge of the Armed Forces Pension Schemes would be desirable.
What will the successful candidate be doing?
Responsibilities/Tasks: Deliver timely and accurate Armed Forces Pension discretionary casework, in line with the rules and regulations, in an efficient manner in accordance with Legislation and Policy directives. To investigate and complete pension casework including the preparation of appeals through the official Internal Disputes Resolution Procedure and Discretionary Awards Review process in an accurate and timely manner
Manage the contracted element of AFPS delivery and ensuring Annex D of the contract is adhered to. Ensuring any changes to delivery requirements administered appropriately through the change process by providing the change team with clear written explanation of the requirement. Liaise regularly with the MOD’s contractor on the delivery of pension related work. To ensure clear and precise guidance is given to SSCL when required, through written documentation.
Ensure The Accuracy Of Service Pension Delivery By:
- Working closely with the business partner to ensure propriety.
- Ensuring a seamless delivery of service.
- Ensuring adequate resources are available.
- Ensuring all supporting requirements for the delivery of pensions are in place.
Complete the foundation Financial course to enable the authorisation of Ad Hoc Payments.
Lead And Develop The Discretionary Casework Teams By Encouraging Skills Development, Knowledge Sharing And Pension Expertise. Mange Staff In Accordance With Department Best Practice, With Clear Commitment To Equal Opportunities, To Achieve Their Full Potential Performance Targets:
- Staff management issues dealt with promptly.
- Performance appraisal reports completed on time.
- Agreed staff training and equal opportunities needs met.
The successful candidate should be able to deliver timely and accurate Armed Forces Pension discretionary casework, in line with the rules and regulations, in an efficient manner in accordance with legislation and policy directives.
Primary Purpose : To conduct AFPS (Armed Forces Pension Scheme) administrative activities together with the MOD partner to ensure the delivery of AFPS pensions and casework. Contribute to the day-to-day management of the AFPS to attend meetings and workshops when required and any additional tasks given by SEO AFPS.
Previous experience and knowledge of the Armed Forces Pension Schemes would be desirable.
What will the successful candidate be doing?
Responsibilities/Tasks: Deliver timely and accurate Armed Forces Pension discretionary casework, in line with the rules and regulations, in an efficient manner in accordance with Legislation and Policy directives. To investigate and complete pension casework including the preparation of appeals through the official Internal Disputes Resolution Procedure and Discretionary Awards Review process in an accurate and timely manner
Manage the contracted element of AFPS delivery and ensuring Annex D of the contract is adhered to. Ensuring any changes to delivery requirements administered appropriately through the change process by providing the change team with clear written explanation of the requirement. Liaise regularly with the MOD’s contractor on the delivery of pension related work. To ensure clear and precise guidance is given to SSCL when required, through written documentation.
Lead And Develop The Discretionary Casework Teams By Encouraging Skills Development, Knowledge Sharing And Pension Expertise. Mange Staff In Accordance With Department Best Practice, With Clear Commitment To Equal Opportunities, To Achieve Their Full Potential Performance Targets:
- Staff management issues dealt with promptly.
- Performance appraisal reports completed on time.
- Agreed staff training and equal opportunities needs met.
The successful candidate should be able to deliver timely and accurate Armed Forces Pension discretionary casework, in line with the rules and regulations, in an efficient manner in accordance with legislation and policy directives.
Person specification
Previous experience and knowledge of the Armed Forces Pension Schemes would be desirable.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Making Effective Decisions
- Working Together
- Managing a Quality Service
- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
- Hybrid working, where role permits
- An opportunity to be considered for Reward & Recognition.
- Family friendly policies including parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- A Civil Service pension with an employer contribution of 28.97%
- A culture encouraging inclusion and diversity
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
- This position is advertised at 37 hours per week.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your
Primary: Behaviour - Leadership
Secondary: Career - Personal Statement
In this instance the remaining elements will be tested at interview.
At application stage you will be assessed against the following:
Behaviours:
- Leadership
- Making Effective Decisions
- Working Together
- Managing a Quality Service
- CV
- Personal Statement ( 750 word count) Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert.
At interview you will be assessed against the following:
- Leadership
- Making Effective Decisions
- Working Together
- Managing a Quality Service
1 - Behaviour - Leadership
2 - Behaviour - Managing a Quality Service
3 - Behaviour - Making Effective Decisions
4 - Behaviour - Working Together
5 - Career - Job History
6 - Career - Previous Skills
If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Below Order Or Priority:
1 - Behaviour - Leadership
2 - Behaviour - Managing a Quality Service
3 - Behaviour - Making Effective Decisions
4 - Behaviour - Working Together
5 - Career - Personal Statement
6 - Career - Job History
7 - Career - Previous Skills
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.
Application sifting to take place week commencing: End of July Early August
Interviews are currently taking place via the following method: MS Teams
Interviews will be conducted week commencing: Early to Mid August
A minimum of 2 full working days’ notice will be provided for interviews.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
We endeavour to stick to these dates, but these are subject to change around business needs.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
To assist with your application please find attached -
DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)
(26) UK Ministry of Defence: Life , LinkedIn
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Elaine Jappy
- Email : [email protected]
- Email : [email protected]
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact [email protected] in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
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