Information Technology Engineer - #2074412

IT Engineer

Glasgow, Hybrid

Competitive Salary & Benefits

We are Systal: a global managed network, cloud and security transformation specialist.

We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.

Role Overview

You will be responsible for supporting and maintaining the company’s internal IT systems, ensuring smooth day-to-day operations for all staff. This role focuses on end-user support, system administration, and infrastructure maintenance as well as remote customer support. While networking is not a core responsibility, foundational knowledge is considered desirable.

What will you be doing?

• Provide 1st to 3rd line support for desktops, laptops, mobile devices, and applications.
• Troubleshoot and resolve issues related to hardware, software, and user access.
• Assist with onboarding/offboarding processes including device setup and account provisioning.
• Manage and maintain Windows-based systems including user accounts, permissions, and policies.
• Administer Microsoft 365 services including Exchange Online, SharePoint, and Teams.
• Perform routine updates, patching, and system health checks.
• Experience with Linux-based systems would be advantageous.
• Deploy and configure new hardware and software.
• Maintain accurate inventory of IT assets and ensure lifecycle management.
• Support and manage Apple and Android mobile devices, including MDM solutions.
• Enforce endpoint protection policies and monitor for security alerts.
• Support compliance with internal IT policies and external regulations (e.g. Cyber Essentials, ISO27001).
• Assist with audits and documentation of IT procedures.
• Create and maintain internal documentation for systems and support procedures.

Who are we looking for?

• Friendly and professional approach to supporting internal users and customers.
• Ability to diagnose and resolve issues efficiently.
• Clear and concise verbal and written communication.
• Prioritize tasks effectively in a fast-paced environment.
• Service desk platforms (e.g., ServiceNow, Jira).
• Remote support tools (e.g., TeamViewer, Any Desk).
• Software deployment and license management.
• Windows 10/11 and Microsoft 365 suite.
• Active Directory & Group Policy.
• Device imaging and deployment tools (e.g., Intune, Autopilot).
• Endpoint protection and patch management.
• Apple and Android mobile device support and management.
• Basic PowerShell scripting for automation.

Why come and work with us at Systal?

Competitive salary, benefits package and commission structure.

Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.

Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.

Systal’s core is its people. Our culture and success are founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!