Scheduler (Resource) - #2074463

Join a leading independent technology and services provider as a Site Administrator / Scheduler.

Job Overview:The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail.

Location: Glasgow G74 5LP

Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company).

Length: up to 30 June 2027

Work Schedule: 09:00 to 17:30

Key Responsibilities

• Manage Incident and Request Queues.
• Liaise daily with customers.
• Book, reschedule, and manage customer appointments.
• Close jobs efficiently and accurately.
• Coordinate and manage the work distribution of onsite engineers.
• Adapt quickly to changing workloads, often at short notice.
• Ensure all tasks are completed within SLA targets.
• Maintain accurate records and documentation throughout all activities.

Technical & Administrative Duties

• Perform basic technical tasks (training and documentation provided), including:
• Configuration of mobile phones.
• Configuration of Android tablet devices.
• Update the Asset Management database to reflect stock movement.
• Receipt hardware deliveries and cross-reference them against assigned tasks.
• Manage Purchase Orders (POs):
• Ensure completed works align with the price book.
• Maintain and update the PO tracker.
• Assist the Team Lead with monthly billing and invoicing.
• Support small project quotations when required.

Customer Service & Communication

• Deliver high-quality customer service to prevent escalations.
• Provide regular updates and responses to customer queries.
• Advise and support customers to resolve issues effectively.
• Escalate issues appropriately when required.
• Build and maintain strong working relationships with customers.
• Identify recurring issues within queues and resolve them efficiently.
• Conduct further fault-finding during customer calls when scheduling jobs.

Governance, Compliance & Performance

• Act in line with Computacenter Information Security Policies.
• Report any potential or actual security incidents or risks.
• Ensure departmental SLA performance targets are met.
• Maintain and improve overall customer satisfaction levels.
• Understand and adhere to company policies and procedures.
• Demonstrate relevant Winning Together behaviours.

Knowledge, Skills & Experience

• Good working knowledge of Microsoft Applications.
• Strong organisational, time management, and prioritisation skills.
• Good administrative experience with high attention to detail and accuracy.
• Ability to follow technical documentation and configuration guides.
• Strong interpersonal, literacy, and numeracy skills.
• Technical aptitude desirable but not essential.
• Proven ability to build effective working relationships.
• Customer-focused mindset with problem-solving capability.

Additional Information:

Interview Process: In Person / Teams/Telephonic

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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