Customer Success Team Leader - #2074464

Customer Success Team Leader (SaaS)
£37,000 - £45,000 Bonuses
Glasgow, Hybrid
Full Time, Permanent

My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business.
This is your chance to shape, lead, and elevate a high value service function within a successful SaaS business.

We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth.
If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role where you can genuinely make your mark.

The role
You will take ownership of a growing the service teams team and transform it into a proactive, commercially driven function.

This is a role for someone who enjoys balancing leadership with delivery. You will be just as comfortable coaching your team as you are leading key customer conversations yourself.

• Lead, develop, and inspire a small team of Account Managers
• Create a culture of accountability, performance, and continuous improvement
• Introduce structure, rhythm, and clarity across account management activities
• Design and implement a tiered approach to managing customers based on value and opportunity
• Drive revenue growth through upsell, cross sell, and expansion within the existing customer base
• Take ownership of key strategic accounts and lead high-value commercial discussions
• Improve how the team uses CRM, manages pipelines, and tracks performance
• Work closely with Sales, Marketing, and Operations to deliver a seamless customer experience
• Bring energy, ideas, and momentum into a function that is ready to evolve

The candidate

This role is about leadership, mindset, and impact.

You might come from SaaS, technology, or a hardware-enabled business, but more importantly, you understand how to build teams, drive performance, and create scalable processes.

• Has experience leading Account Management or Service teams
• Is passionate about people and enjoys developing others to succeed
• Has a strong track record of driving account growth and retention
• Is hands-on and not afraid to roll up their sleeves
• Can bring structure to a growing function and improve how things are done
• Commercially aware and confident leading customer conversations
• Thrives in a fast-paced, evolving environment

In return

• A genuine opportunity to shape and build a function
• Direct exposure to senior leadership and strategic decision making
• A business that is growing, ambitious, and open to new ideas
• Hybrid working model
• Competitive salary

If you are an experienced Customer Success Team Leader who wants more ownership, more influence, and the chance to build something meaningful, this is worth a conversation.

Apply today