Technical Support Specialist - #2104136

Technical Support Specialist - Automotive

Location: UK Field-Based
Salary: Competitive DOE + Benefits
Job Type: Full-Time, Permanent

About the Role

We are recruiting on behalf of a well-established automotive organisation seeking an experienced Technical Support Specialist to join its growing Aftersales function.

This is an excellent opportunity for a technically skilled automotive professional to play a key role in supporting a nationwide retailer network, resolving complex vehicle concerns, and contributing to continuous product improvement.

The successful candidate will act as a subject matter expert, working closely with retailers, technical teams, quality functions, and customer support departments to ensure technical issues are investigated thoroughly and resolved efficiently.

Key Responsibilities

• Take ownership of technical cases from initial investigation through to resolution.
• Provide technical support to a network of retailers and repairers across the UK.
• Conduct on-site technical investigations and produce detailed reports.
• Manage multiple technical concerns simultaneously and prioritise accordingly.
• Escalate complex issues to specialist engineering teams when required.
• Support product quality investigations by providing technical feedback and analysis.
• Assist customer support teams with the technical assessment of customer concerns.
• Review and evaluate technical information and documentation.
• Develop and deliver technical training sessions, presentations, and workshops.
• Create and maintain technical communications, diagnostic procedures, and support materials.
• Provide technical guidance to warranty and aftersales teams.
• Support the development and continuous improvement of technical support processes.

About You

Essential Requirements

• A formal technical or engineering-based qualification, Master Technician status or suitable experience may be considered in lieu.
• Minimum 5 years' experience within an automotive technical support, diagnostic, engineering, or Master Technician environment.
• Strong diagnostic and fault-finding capabilities across modern vehicle systems.
• Experience using manufacturer diagnostic equipment and technical analysis tools.
• Ability to interpret electrical diagrams, schematics, and technical documentation.
• Excellent communication and stakeholder-management skills.
• Customer-focused with a proactive approach to problem solving.
• Strong Microsoft Office skills.
• Full UK driving licence.
• Willingness to travel and stay away from home as and when the role requires.

Desirable

• Hybrid and Electric Vehicle qualifications or relevant experience.
• Experience supporting retailer, dealer, or service networks.
• Previous experience within an automotive manufacturer, importer, or technical services environment.
• Experience delivering technical training and coaching.

What's on Offer

• Competitive salary and benefits package.
• Opportunity to join a growing and innovative automotive business.
• Varied role combining technical investigations, field support, and training.
• Exposure to advanced vehicle technologies.
• Ongoing career development and progression opportunities.

If you're an experienced automotive technical professional looking for your next challenge, we'd love to hear from you.