Retail Team Leader - Glasgow - #2105879

Role/Team overview

Join us as a multi -site Retail Leader in Glasgow, where you’ll work within our Retail Operations team to inspire and lead your teams to consistently provide a great experience for our customers, as well as achieving exceptional commercial results. You’ll have the support to aid your continued development to make an impact, pushing boundaries, creating solutions, hitting targets.

This is a pivotal position within the wider Sky Retail Scotland and Northern Ireland team which encompasses 11 Retail hubs and 3 Retail stores.

What you’ll do

• Work 40 hours per week, 5 days out of 7 across our Glasgow locations

• Role model our values every day, placing our customers and colleagues at the heart of everything you do

• Proactively maximise the commercial performance of the store, increasing volume and value while driving conversions and ARPU

• Support and challenge your team to achieve and exceed targets, recognising developmental opportunities to ensure they are empowered and equipped

• Build and develop an inclusive and diverse team, while delivering against operational performance measures

What you’ll bring

• Proven experience within a sales environment, with a strong understanding of customer and commercial priorities

• A track record of coaching, developing and inspiring teams to achieve and exceed performance targets

• Strong commercial awareness, with the ability to interpret KPIs and drive operational performance

• A genuine passion for delivering exceptional customer experiences

• Excellent communication and relationship-building skills, with the ability to engage and influence stakeholders at all levels

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

How you’ll work

At our Sky Retail Hubs across Glasgow Silverburn, Braehead and Forge Shopping centres.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.