PERMANENT IT FIELD SERVICE ENGINEER/ IT TECHNICIAN - #2118950

Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on permanent basis.

Field Services Engineer
Full-time permanent role
£26300 + Car allowance + Fuel Card + etc. benefits

Role Overview:
Working as a Field Services Engineer, your role will include the maintenance and support for field based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy.

Responsibilities/Accountability:
To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
Ensure assigned incidents are monitored, updated and progressed in a timely manner
Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers
Co-ordinate between clients and vendors to ensure timely resolution of problems.
Provide a high degree of customer satisfaction in all work undertaken

Essential Skills:
A full valid UK drivers licence and personal Car with Business insurance.
Able to demonstrate the right to work in the UK
Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check
Ability to resolve hardware issues and basic software problems
Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)

Preferred but not essential skills:
MCSE certification
Manufacturer Enterprise server certification
A+

Our offer to you:
Salary range £26,300 per annum.
Full training provided as part of robust induction process
Access to the certification programme for one of the world's leading IT manufacturers.
Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc
A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays
Company Pension Scheme
Life assurance
Private medical cover after 12 months
Business Mileage Fuel Card
Car allowance
Laptop, smartphone and tools provided
Employee referral programme - you could earn £750 if your referral is successful

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Sanderson acts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.