Regional Aftersales Manager SCOTLAND - #2129331

Do you have automotive aftersales experience ? This role is a
rare opportunity to help build the UK aftersales operation for a
brand at the very beginning of its journey. You'll have genuine
influence over dealer performance, customer experience and the
standards that define the brand in the UK. Rather than
maintaining an established network, you'll help shape its
culture, processes and long-term success, working closely with
senior leadership in a business where good ideas are recognised
and individuals can make a visible impact."

TITLE : Automotive Regional Aftersales Manager SCOTLAND

Salary : circa £60,000 + 15 % bonus and car (salary is
possibly negotiable for the right person )

Sector : automotive

Location ; Remote/Field based covering SCOTLAND & NORTH England

The role This is a very interesting role and arguably much more
interesting than a standard Aftersales Manager role . In this
unique role you're helping to create the UK aftersales network
from the ground up. That means your ideas, processes and
influence genuinely matter . Because the UK operation is still
relatively small, you'll work closely with senior leadership
rather than being one of hundreds of regional managers, so this
will give you much higher visibility across the business and in
terms of career. This is an excellent opportunity to impact on
dealer performance, customer satisfaction, retailer profitability
& brand reputation

The role in a nutshell: your job is to make sure the dealers are
doing a great job and that customers stay happy. You're the link
between Head Office and the dealer network. The role will involve
40% Dealer visits, 20% Customer cases, 20% Performance
management, 10% Meetings & 10% Administration

Duties

· Planning and reviewing dealer performance

· Create improvement plans-of-action

· Check dealer KPIs and the Dealer Balance Scorecard.

· Review customer complaints and identify any urgent cases.

· Look at warranty issues, parts performance and customer
satisfaction results.

· Plan your dealer visits for the week

· Meet the Dealer Principal/ Talk to the Aftersales Manager/
Walk around the workshop /Review parts stock/Review warranty
performance

· Take ownership of customer cases and working with the
technical and warranty teams to resolve dealer issues.

· This is a relationship-led operational role where you're
helping dealerships become more successful while ensuring
customers receive the level of service

· Parts sales Management and purchasing

REQUIREMENTS

· Automotive OEM or Dealer Network Experience (Essential)

· Experience if working with Dealer Principals, Aftersales
Managers, Service Managers, Parts Managers & Warranty Managers

· Experience managing The Dealer Balance Scorecard
(essential)

· Aftersales knowledge ( service/parts/warranties etc )