BEMS Customer Support Manager - #2155459
Alecto Recruitment
Date: 2 hours ago
City: Glasgow
Salary:
£41,000
-
£41,593
/ year
Contract type: Full time
Work schedule: Full day
BEMS Customer Support Manager
Alecto Recruitment is working with our client who are a UK Leader within the building energy management systems (BEMS) sector.
Out of their energy management centre in Glasgow, they are looking to hire a customer support manager.
This represents a superb opportunity to join a leader within the BMS / BEMS sectors in a very key position.
The Role:
- You will lead and manage a team of 6 customer support technicians delivering the required services to EMC Customers
- Being first point of contact for customers nationally
- Delegating jobs to team members
- It will be your responsibility to plan and coordinate the customer support services and work programmes
- Staff support, training and development
- Holiday and sickness approval
- Attend customer meetings at the clients request
Requirements:
- We are seeking someone with strong customer service skills
- It might be that you are coming from an account management or customer service level position
- Excellent customer communication skills
- Good IT Skills - Microsoft Excel
- Leadership, supervisory or strong management skills
- Any knowledge of BMS / BEMS / HVAC Systems would be an advantage
Salary:
- £41,000 - £41,593
- 25 Days Holiday + Bank Holidays and rising with service
- 7.5% Pension rising to 10% with service
- Private Healthcare
- Company Bonuses
- Trade membership discounts
INDDL
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