Customer Service Representative - #2161850

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team in Glasgow. You will be responsible for assisting customers, resolving enquiries, providing accurate information, and ensuring a positive customer experience across various communication channels.

• Respond to customer enquiries by phone, email, and online channels.
• Provide accurate information about products, services, and company procedures.
• Resolve customer complaints and issues professionally and efficiently.
• Maintain accurate customer records and update information when required.
• Process customer requests, orders, or service enquiries.
• Escalate complex issues to the appropriate department when necessary.
• Follow company policies, procedures, and customer service standards.
• Work collaboratively with colleagues to achieve team targets.
• Maintain a professional and positive approach when dealing with customers.

• Competitive salary and benefits package.
• Full training and ongoing development.
• Supportive and professional working environment.
• Opportunities for career progression.
• Employee benefits and workplace incentives.
• A welcoming team based in Glasgow.