Customer Experience Specialist - #2162251

Customer Experience Specialist

Join the Team that's helping the UK save for the future!

£13.45 per hour | Full-Time/Part Time Available

Ready to make a difference every day?

Sanderson is partnering with a leading provider of customer services for NS&I, helping millions of people across the UK save for the future.

We're looking for enthusiastic, customer-focused individuals who enjoy helping people, solving problems and being part of a supportive team. If you thrive in a fast-paced environment and love delivering great service, we'd love to hear from you

What You'll Do

• Manage a high volume of inbound customer calls in a busy, rewarding contact centre environment.
• Deliver outstanding customer service while meeting quality and customer satisfaction standards.
• Navigate various systems with care and confidence on live customer calls, aiming to resolve issues first time.
• Support continuous improvement by sharing customer feedback, identifying trends and embracing change.
• Follow all compliance, legal and regulatory requirements to keep customers and their savings safe.

What We're Looking For

• Excellent communication skills
• A passion for helping customers
• Strong computer and problem-solving skills
• A positive team-player attitude
• Willingness to learn and develop
• Flexibility and adaptability

Why Join Us?

• Build a rewarding career with clear development opportunities.
• Join a supportive, inclusive team
• Be recognised for great work
• Help deliver exceptional experiences for customers across the UK

Everyone Welcome

We are committed to creating an inclusive workplace where everyone feels respected, valued and supported. Applications are encouraged from people of all backgrounds and experiences.

If you require any adjustments during the recruitment process, please let us know and we'll be happy to help.

Apply today and start your next career adventure as a Customer Experience Specialist!

Shortlisted candidates will be contacted by phone or email. Sanderson acts as both an Employment Business and an Employment

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.