Case Manager - #2164347

Job title

Case Manager

Reports to

Senior Underwriter (based in Glasgow office)

Department

Underwriting Operations

Location

Glasgow office / hybrid

Key internal stakeholders

Underwriting team, Completions Officer

Key external stakeholders

Mortgage Brokers, Conveyancing Solicitors, Valuers

LiveMore exists to challenge the unfair NOs in the mortgage world. That’s why our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that’s yet to come.

Using our unique LiveMore Mortgage Matcher and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don’t – like with LiveMore’s current mortgages ‘up to’, ‘into’ and ‘in’ retirement.

LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals. As evidence of our growth, in June 2025 we were recognised as one of the Top 100 Fastest Growing Companies in the UK by the Business Leaders 500. In 2025, we grew our annual lending volumes by over 80% to lend c.£350m and completed our second £200m+ securitisation.

Role

At LiveMore, we care passionately about giving great service to the mortgage brokers that introduce customers to us. As a Case Manager, you will support mortgage applications from application to completion, gathering and checking supporting documents, packaging applications for Underwriting, and working with conveyancing solicitors and the Completions team to help offers progress to completion.

This role is the first point of contact for broker queries on applications, so you will enjoy delivering exceptional service, staying organised, progressing tasks promptly and maintaining excellent attention to detail.

Responsibilities

• Manage a busy pre-offer pipeline and keep cases moving efficiently.
• Answer broker calls and provide clear case updates.
• Respond promptly to broker and internal queries.
• Be an expert in our lending criteria and support brokers with related questions.
• Chase outstanding information, documents and actions.
• Work with Underwriting to package applications effectively.
• Keep case notes, communications and next steps up to date.
• Manage priorities, service levels and broker expectations.
• Escalate blockers and support smoother pipeline movement.

Requirements

• Prior customer service experience.
• A task-oriented approach, with the ability to prioritise workload, maintain clear task lists, track outstanding actions, chase next steps promptly, update case notes and follow work through to completion.
• An understanding of the current regulatory landscape in respect of data protection, money laundering and treating customers fairly.
• Strong organisation skills, with the ability to work to strict deadlines and maintain excellent attention to detail.

Benefits and environment

• Discretionary annual performance bonus (cash and growth shares).
• High-quality working environment.
• Hybrid working.
• 30 days’ holiday, plus UK bank holidays.
• Private health cash reimbursement plan.
• Employer pension contribution.
• Salary-sacrifice pension scheme, saving marginal rate on contributions.
• Salary-sacrifice nursery voucher scheme, as above.
• Employee assistance programme.