Claims Handler (Broker office) - #2166897

Claims Handler (Broker Office)

Location: Glasgow (hybrid working available)

The opportunity

We’re recruiting an experienced Claims Handler to join our client’s professional claims team, supporting their Commercial, private and fleet clients. You’ll manage claims from first notification through to settlement and give clients excellent service in line with FCA requirements.

Key responsibilities

• Handle all classes of Commercial, Private and Fleet claims from first notification to settlement
• Take first notification of loss, set up new claim files and validate claims against policy cover
• Discuss and determine liability, and advise clients on how their policy may respond and how to mitigate their loss
• Liaise with insurers, motor claims partners and uninsured loss recovery providers
• Make sure claims follow policy conditions, and escalate to senior management where needed
• Manage your caseload accurately and within agreed service level agreements
• Ensure all activity complies with FCA regulation and internal conduct procedures
• Identify, log and handle complaints in line with regulatory and company requirements
• Handle all queries professionally and give clients outstanding customer service