IT Support Analyst - #2171131

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit an ICT Support Specialist (Media) for an initial 6 month contract on a rate of £200/day (Outside IR35). This role will be based in Glasgow.

Responsibilities:

- To administer and support the desktop environment including desktop/software deployment.

- To maintain and administer end-user devices, including tablets, mobile phones, Apple server systems and storage, including patch management and security.

- To maintain up-to-date knowledge of the ICT security landscape and provide a reactive response to system generated ICT alerts.

- To support ICT service-desk operations, including management of requests, gathering of information and escalation/request assignment as required.

- To install, support and maintain business system applications.

- To manage centralised deployment of software through application management systems, including creation of desktop images.

- To support ICT security, including computer patching and Anti-Malware solutions.

- To support and maintain appropriate levels of documentation and create/ develop processes for new operations.

- To support print management and management systems.

- To review technical reports and take appropriate action as required.

- To manage the availability of network deployment software (Jamf) and ensure operational status.

- To develop knowledge base on ICT issues.

- To deploy, maintain and assist staff in the use of the unified communication system(s).

- To support the use of Interactive Boards and associated technology.

- To support the mentoring of ICT staff where appropriate and contribute to a process of knowledge transfer.

- To provide specialist ICT and Audio-Visual support for cross-organisation projects and events as required and technical support.

- To maintain an inventory of ICT assets and software licences as appropriate.

Essential Skills:

- HNC in Computing or other relevant Networking / ICT qualification at

- SCQF level 7 or significant relevant experience in a live ICT service environment.

- Experience of providing ICT support and customer care in a busy service environment.

- Expert knowledge of current desktop operating systems.

- Proficient in the use and operation of current desktop office applications.

- Knowledge of Apple-Mac Desktop / Server hardware and software.

- Excellent personal communication and customer care skills.

- Excellent technical ICT skills.

- Excellent problem-solving skills.

- Excellent team participation skills.

- Although based in a specific location you may be required to travel to another location to perform specific duties.

Desirable Skills:

- HND in Computing or other relevant Networking / ICT qualification at SCQF level 8.

- Relevant “Vendor” qualification e.g. Cisco / MCSE etc.

- Experience of working in an environment committed to meeting service level agreements

- Knowledge of Active Directory

- Knowledge of current server operating systems.

If you would like to hear more about this opportunity please get in touch.