Project Coordinator, ScotPulse - #2172614

Project Coordinator, ScotPulse

Location: Glasgow/Hybrid

Salary range: £28,000 - £33,000, dependent on experience.

ABOUT US

ScotPulse is Scotland’s largest online research panel dedicated to voicing consumer opinions. The online panel has over 40,000 members and offers a wide range of research services. Owned by STV, ScotPulse is dedicated to researching Scotland’s opinions from topical issues to views on market leading brands, products and services.

To drive the continued growth of ScotPulse, we have an exciting opportunity for a Project Coordinator to join the team. Reporting to the Research Director, the position will be based in STV’s HQ in Glasgow, working on a hybrid basis. In this role, you will oversee the effective delivery of research projects, maintain high operational and quality standards and support the continued growth of ScotPulse.

KEY RESPONSIBILITIES

• Manage the delivery of research projects from start to finish, including project setup, survey management, results delivery, and invoicing.
• Ensure all operational and business processes are delivered to a high standard and within agreed timescales.
• Maintain quality control throughout the research process, including the accuracy of survey design, sample management, data weighting, tabulation, and reporting outputs.
• Respond to client queries accurately and promptly, advising on methodology, project costs, timescales and results.
• Set up client accounts on internal systems, including the arrangement of invoicing and purchase order (PO) numbers.
• Maintain accurate and up to date client contact lists across all relevant systems.
• Develop and lead a B2B engagement plan for existing and prospective clients.
• Monitor project milestones and coordinate with Research Executives to ensure effective and timely communication with clients throughout the project lifecycle.
• Support engagement activities that raise the profile of ScotPulse across the Scottish business and research communities.
• Assist in any other aspects of the work of the company as reasonably required.

SKILLS AND EXPERIENCE

• A minimum of three years' demonstrable experience in market research, administration, operations, or a related field.
• Demonstrable experience of coordinating and delivering research projects from briefing through to completion, including quality checking of questionnaire design, scripting and reporting.
• Experience of client-facing research and building effective client relationships.
• Experience of managing research panels, customer databases and online communities.
• Strong knowledge of quantitative methodologies across a wide range of sectors, including creative testing, advertising awareness, brand tracking and sector-specific surveys.
• Excellent organisational skills and attention to detail, with a proactive and solutions-focused approach.
• Excellent interpersonal skills, with proven ability to collaborate and build strong working relationships with internal and external stakeholders.
• Strong written, verbal and presentation skills.
• Strong IT skills, including proficiency in Microsoft 365 applications, particularly Excel, PowerPoint and Word, with the ability to learn new systems and software packages.
• Degree-qualified in a business-related discipline is desirable.

BENEFITS

There are plenty of reasons why it’s great to work at STV, here are just a few of the perks for you;

• 25 days paid annual leave and 9 public holidays per annum, with the option to buy more through our Holiday Extras scheme.
• An extra day’s holiday on your birthday.
• Healthcare cash plan providing Company contributions towards dental, optical, wellbeing or other healthcare costs.
• Company pension contribution.
• Cycle to work scheme
• Season ticket travel loan.
• Access to occupational health service.
• Flexible benefits portal providing a range of retail and gym discounts.

JOIN US

If you have a demonstrable track record of delivery in a related role, we would love to hear from you.

To apply, please send a CV and covering letter to [email protected] by Wednesday 4 November 2026.

STV Group plc is an equal opportunities employer committed to valuing and promoting equality, diversity and inclusion. We encourage applications from candidates underrepresented in our industry, so we are keen to hear from ethnically diverse talent and people that identify as disabled, deaf and/or neurodivergent. As a Disability Confident employer, we are committed to offering an interview to disabled candidates who meet the minimum criteria for the role. 

Please let us know if you have any access requirements to support your application by emailing [email protected].