Senior IT Projects Engineer - #2173118

Aligned to the IT Support team, the Tech Lead will work closely with the wider IT function and business stakeholders to support the delivery of IT projects and business initiatives requiring cross-functional collaboration.

The role will take ownership of the technical delivery of agreed IT requirements, ensuring projects are delivered to the required standards of quality, within agreed budgets and timescales. This will include proactively identifying and managing risks, resolving issues and removing blockers to maintain progress and successful delivery.

As part of business-as-usual (BAU) operations, the Tech Lead will also act as an escalation point for the 2nd Line Support team, providing technical guidance and support in the investigation and resolution of complex or challenging incidents.

Responsibilities

• Collaborate with Service Delivery Manager and Operations Manager to review project pipeline where 2nd line involvement is required and manage activities accordingly.
• Support identification of gaps, confirm plans, report on delivery performance, communicate operational issues and identify ways to continuously improve – using feedback from the business as a driver
• Represent IT and own Service Delivery actions aligned to IT
• Review requests from Business in relation to trialling new technology and collaborate with 3rd parties’/Operations/Security teams to review full scope with focus on Service Transition.
• Work closely with the Service Delivery Team Leader to identify any ticket trends that may need further investigation via Problem Management approach.
• Provide innovative solutions and originate new opportunities relevant to solve customer needs
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Service Transition - Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery for any newly implemented solution.
• Participate in CAB meetings to assist with approval/rejection decisions of submitted changes
• Collaborate with Senior teams to schedule network refreshes and co-ordinate visits with 2nd line team

Technical

• Networking and Hardware Support
• Exposure to virtualisation technology
• Mobile Device, Thin Client, Desktop & Printer Hardware support
• Advanced knowledge of Windows 7 & Windows 10 – Installation/Configuration/Support
• Strong competency with Windows Server Technologies
• Active Directory Administration
• Microsoft Exchange Experience
• Azure
• MDM Administration – In-Tune
• Office 365 Admin
• VPN/Remote Access Support
• SCCM
• Familiarisation with using ITSM tools (Fresh Service)

The Tech Lead will work collaboratively with the wider IT team and business stakeholders to support the effective delivery, implementation and ongoing reliability of IT systems and software applications. The role will also involve occasional engagement with clients, their IT teams and external suppliers.

The successful candidate will attend project meetings, contribute to discussions and ensure any assigned actions are followed through in a timely and organised manner.

Strong communication and collaboration skills are essential, with the ability to work effectively as part of a wider team and contribute to day-to-day IT service delivery and business-as-usual (BAU) activities.

The Tech Lead will play an important role in ensuring IT systems and applications are reliable, effective and fit for purpose, supporting the productivity of the business and its stakeholders. Responsibilities will include reviewing and approving systems for implementation following proof-of-concept (POC) activities and testing, as well as managing the transition of users to new or replacement systems and applications.

Working closely with the Operations Team, the Tech Lead will provide technical input and guidance on proposed upgrades, system changes and new processes or procedures, helping to ensure that changes are appropriately assessed, tested and implemented successfully, particularly where they affect a large user base.