Operations Manager - #2182582

Are you an experienced Warehouse or Operations Manager who enjoys leading people, improving processes and keeping a busy business running efficiently? Do you have strong organisational skills, a hands-on management style and experience of implementing Lean and 5S principles? If so, our client would love to hear from you.

Bovill & Boyd is a well-established and growing business, and they're looking for an experienced Warehouse & Office Manager to oversee the day-to-day operations of their business in East Kilbride.

This is a key management position, reporting directly to the Managing Director, with responsibility for ensuring the warehouse, office and wider team work together efficiently.

You'll take ownership of staff management, stock control, order processing, customer service and operational performance, while identifying opportunities to improve processes and productivity across the business.

Key Responsibilities

People Management & Leadership

• Oversee the day-to-day management of warehouse and office personnel, ensuring departments are appropriately staffed and operating efficiently.
• Manage HR matters, including attendance, disciplinary procedures, appraisals and employee satisfaction.
• Motivate, support and develop employees to encourage high performance and teamwork.
• Promote the company's Mission, Vision and Values throughout the business.

Warehouse & Operational Management

• Oversee the efficient receipt, storage and despatch of goods to meet customer requirements.
• Manage stock levels and ensure stockholding agreements are maintained.
• Ensure monthly stocktakes are completed and obsolete materials are identified and managed.
• Oversee site facilities, maintenance and general utilities.
• Take responsibility for site Health & Safety and environmental management.

Office, Customer & Supplier Management

• Oversee the complete order process, from initial customer enquiry through to receipt of payment.
• Ensure customer and supplier orders are managed accurately and efficiently.
• Maintain effective communication with customers and suppliers to ensure requirements and delivery commitments are met.
• Monitor order progress and ensure outstanding purchase orders are followed up.

Performance & Continuous Improvement

• Monitor company KPIs and develop departmental KPIs to improve performance.
• Lead the implementation of Lean, 5S and continuous improvement initiatives across all departments.
• Identify opportunities to streamline processes, reduce inefficiencies and improve productivity.
• Ensure company reporting requirements are completed accurately and on time, including CRM reporting, quarterly planning and continuous improvement activities.

What They're Looking For

• Proven experience managing warehouse, operations or a similar environment with responsibility for both people and processes.
• Strong leadership skills, with the ability to motivate, manage and develop teams.
• Experience overseeing stock control, order processing and operational workflows.
• A good understanding of Health & Safety requirements and site management.
• Knowledge and practical experience of Lean, 5S and continuous improvement principles.
• Experience working with KPIs and monitoring operational performance.
• Strong organisational, communication and problem-solving skills.
• A proactive, accountable and results-driven approach to management.
• Confidence working independently, making decisions and identifying improvements.
• Ability to work collaboratively across different departments and lead by example.

What's in It for You

• Access to a profit/bonus scheme after your first full financial year
• Pension scheme (after 3 months)
• Flexitime (after 3 months)
• Free on-site parking
• Supportive team environment with established processes
• Office-based role in East Kilbride

How to Apply

If you're an experienced manager who enjoys leading teams, improving operational efficiency and taking ownership of the day-to-day running of a business, we'd encourage you to apply.

Bovill & Boyd is a respected and growing supplier of specialist materials and services, supporting customers across a range of industries from their base in East Kilbride. Known for their reliability, technical knowledge and commitment to customer service, they have built long-standing relationships with both clients and suppliers. As a close-knit, supportive team with clear processes and a strong focus on quality, Bovill & Boyd offers a stable and professional environment where employees are valued, supported and encouraged to contribute to the company's continued success.