Client Relationship and Business Development Manager - #2186037

Overview

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

Purpose of the role

You’ll grow ECG’s projects revenue by forging strong relationships with our contract management team and existing clients, and by winning new clients.

• Work closely with our contract managers to understand each client’s sites, spot project opportunities and secure work such as remedial works, plant replacements, upgrades and refurbishments.
• Build strong, lasting relationships with existing clients so ECG is their first choice for project work.
• Find and win new clients for projects, and where possible open the door to maintenance contracts too.

Essential duties & responsibilities

Existing clients

• Build strong relationships with our contract clients and act as a key commercial contact.
• Work closely with contract managers to spot project opportunities from site visits, asset reports and engineer feedback.
• Support our existing maintenance contracts, helping the contracts team keep clients happy and secure renewals.

New business

• Find and win new clients through networking, referrals and outreach.
• Build relationships with partners and industry contacts, such as consultants, managing agents and main contractors.

Across the role

• Hand won projects over to delivery and stay involved with the client.
• Report on opportunities, wins and progress at monthly management meetings.
• Follow company policies on health and safety, quality and data protection.
• Carry out any other reasonable duties asked of you.

Relevant experience

Essential

• Proven business development, account management or sales experience in facilities management, building services or M&E.
• A track record of winning project work, ideally from existing maintenance or service clients.
• Strong communication and negotiation skills.
• Organised, self-motivated and comfortable working to targets.
• Full UK driving licence.

Desirable

• Existing network of FM, property or estates contacts.
• Experience with tenders and frameworks.
• Good understanding of M&E systems and services, such as HVAC, electrical, water hygiene, fire and life safety, and plant replacement, so you can talk credibly with clients.