Desktop Support Engineer - #2186562

Job Description – Desktop Support Engineer (Band 1 / Band 2)

Location: East Kilbride, Glasgow, Scotland, UK

Project Duration: 1 Year

Start Date: 1st November 2026

Position: IT Hardware / Warehouse Engineer

Level: Band 1 or Band 2

Glasgow, G75 0AP

Scotland, UK

Job Overview

We are looking for an IT Hardware / Warehouse Engineer to support hardware deployment, device configuration, inventory management, and warehouse operations at the Circular IT Group facility in Glasgow.

The ideal candidate should have experience handling desktops, laptops, hardware deployment, software installation, asset tracking, and general warehouse activities.

Key Responsibilities

1. IT Hardware Deployment & Configuration

* Deploy SCCM/Intune custom images to new desktops and laptops.

* Configure devices and install core applications according to organizational standards.

* Install required software and ensure devices are fully tested and ready for end users.

* Customize device settings and applications based on user requirements.

* Coordinate device replacements and ensure smooth transitions with minimal disruption.

2. First-Line IT Support

* Provide first-line technical support to users.

* Troubleshoot basic hardware, software, and device configuration issues.

* Ensure timely resolution or escalation of technical issues.

3. Warehouse & Inventory Management

* Receive and inspect incoming hardware shipments.

* Verify delivered items against packing slips and purchase orders.

* Check the condition of received goods and report any damages or discrepancies.

* Maintain accurate inventory records and perform regular stock counts.

* Manage hardware stock, shipments, and device distribution.

* Handle returned devices, perform basic checks, and prepare them for handover to the stockroom.

* Track old-device removals and replacement-device deployments.

4. Coordination & Documentation

* Schedule hardware shipments and coordinate with relevant stakeholders.

* Maintain accurate asset registers and deployment records.

* Communicate effectively with users and warehouse team members.

* Work collaboratively with other warehouse staff to ensure smooth daily operations.

Required Skills & Experience

* Previous experience in IT hardware support, desktop support, or warehouse operations.

* Basic knowledge of SCCM and Microsoft Intune imaging/deployment.

* Experience configuring desktops, laptops, and installing software.

* Knowledge of hardware inventory and asset management.

* Basic troubleshooting skills for hardware and software issues.

* Good organizational and documentation skills.

* Strong communication and teamwork abilities.

* Ability to handle IT equipment and perform warehouse-related activities.

Candidate Requirements

* Suitable candidates at Band 1 or Band 2 level.

* Hands-on experience with IT hardware and warehouse activities preferred.

* Ability to work independently and as part of a team.

* Must be available to work onsite at the Glasgow (East Kilbride) location.

* Candidates should be available for the full project duration, subject to project requirements.

Project Details Summary

* Location: East Kilbride, Glasgow, Scotland

* Duration: 12 Months

* Start Date: 1st November 2026

* Level: Band 1 / Band 2

* Work Type: Onsite – Hardware Deployment & Warehouse Operations