Contract Lead / Strategic Account Manager - #2188159

Contract Lead / Strategic Account Manager

Location: Hybrid – Commuteable distance to Chesterfield, Glasgow or Aberdeen preferred

Benefits: Performance-related bonus, company car or car allowance, hybrid working

Mac Recruit Group is recruiting for an experienced Contract Lead / Strategic Account Manager to manage a major, high-value national customer contract on behalf of an established business operating within the industrial supply and services sector.

This is a commercially focused role combining strategic account management, contract performance, stakeholder engagement and business improvement, with significant opportunities to develop an already established customer relationship.

A key requirement is strong, hands-on data analysis capability, with the ability to go beyond existing reports and dashboards to uncover deeper commercial and operational insights.

Key Responsibilities

• Manage the day-to-day performance and development of a major national customer contract.
• Build and maintain relationships with senior customer stakeholders.
• Monitor contractual KPIs, service delivery, commercial performance and profitability.
• Independently analyse raw data from multiple sources to identify trends, risks and opportunities.
• Investigate performance issues, challenge existing reporting and identify root causes.
• Identify opportunities for account growth, operational efficiencies and continuous improvement.
• Coordinate internal teams across sales, operations, supply chain and customer service.
• Lead customer reviews and support strategic account planning.

Requirements

• Experience in Contract Management, Strategic Account Management, Key Account Management or similar B2B roles.
• Strong commercial awareness, including revenue, margins, pricing and account development.
• Proven hands-on data analysis experience, including manipulating and combining raw data rather than simply reviewing existing reports.
• Strong Excel skills, ideally including pivot tables, XLOOKUP, SUMIFS, Power Query or similar.
• Ability to challenge data, investigate discrepancies and translate findings into actionable improvements.
• Excellent stakeholder management, communication and problem-solving skills.
• Experience managing complex, multi-site customer relationships or contracts.
• Proactive, analytical mindset with a genuine curiosity to investigate beyond the information provided.

Experience within industrial distribution, engineering supplies, MRO, utilities or related sectors would be advantageous, although candidates from other industries with relevant transferable skills are encouraged to apply.

What's on Offer?

• Competitive salary and benefits package
• Performance-related bonus with accelerator potential.
• Company car or car allowance.
• Hybrid working
• Opportunity to manage and develop a significant national customer relationship.
• Established business with long-term growth opportunities.

Interested?

Apply directly or contact Kevin Dillon at Mac Recruit Group for a confidential discussion.